Hos Mcvey
Lubbock,TX
Summary
I would describe myself as a fast learner and a hard worker. My passion of working is to learn new skill to better improve myself for the team, or business. I have been both a normal coworker or a manger. I work well with people or on my own. I am friendly but effective, and given the chance I feel I would make a great addition to any team. High-energy sales leader with proven relationship-building skills and significant background working with Optimum, lexington law firm, kirby, and progrexion. I consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. I Have a history of consistently exceeding quotas.
Overview
12
12
years of professional experience
Work History
Sale Rep
Optimum
02.2022 - Current
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify new opportunities and competitive trends.
- Delivered countless presentations to clients, showcasing product benefits and features effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Representative
Progrexion
03.2021 - 09.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Collected payments and provided accurate change.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Continuously met sales goals via strategic prospecting.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Manager
Walmart
07.2018 - 02.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted research and reviewed findings to solve customer issues.
- Explained benefits, features and recommendations to maximize client retention.
- Created training manuals to resolve simple and complex customer issues.
- Improved customer service wait times to mitigate complaints.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Led team engagement to assist cross-functional departments and achieve goals.
- Executed on-time and under-budget project management to resolve complex issues.
Customer Service Representative
CVS/caremark
03.2016 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Sales Representative
Kirby
05.2014 - 02.2016
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
Education
Some College (No Degree) - Business Communications
Odessa College
Odessa, TXHigh School Diploma -
Colorado High School
Colorado City, TX05-2011
Skills
- Customer Service
- Critical Thinking
- Product Sales and Promotion
- Decision Making
- Problem-Solving
- Microsoft Office
- Upselling Techniques
- B2B and B2C Sales
- Sales Closing
- Inside and Outside Sales
- Negotiation Tactics
- Sales Development
- Personnel Training
- One Call Resolution
- Conflict Resolution
- Computer Skills
Languages
English
Native/ Bilingual
Timeline
Sale Rep
Optimum
02.2022 - Current
Sales Representative
Progrexion
03.2021 - 09.2022
Customer Service Manager
Walmart
07.2018 - 02.2021
Customer Service Representative
CVS/caremark
03.2016 - 07.2018
Sales Representative
Kirby
05.2014 - 02.2016
High School Diploma -
Colorado High School
Some College (No Degree) - Business Communications
Odessa College