Michelle Aviles
West New York
Summary
Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sale Rep
Blur Smokeshop
Ridgefield
01.2023 - Current
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with marketing team to create promotional materials for products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
- Analyzed customer feedback to improve products and services.
- Negotiated deals and handled complaints or objections.
- Replenished and arranged items to maintain appearance.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Bartender
Famous Bartending School
Newark
06.2021 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer, and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Team Member
Party City
North Bergen
05.2022 - 03.2023
- Created detailed reports outlining project progress and results achieved.
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
- Fufilled balloon and product orders
- operated cash registers, processing payments.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Provided excellent customer service, resolving customer complaints and exceeding customer satisfaction goals
Education
High School Diploma -
Piper High School
Sunrise, FL05-2008
Skills
- Customer relationship management
- Sales forecasting
- Inventory management
- Lead generation
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Customer service
- Conflict resolution
- Customer relationship building
- Beverage preparation
- Alcohol awareness
- Bar sanitation
- Sales negotiation
- Event coordination
- Upselling techniques
- Strong multitasking
- Patience and tolerance
- Team player attitude
- Outstanding customer service
- Outgoing personality
- Highly reliable
- Cleanliness and hygiene
- Anticipating guest needs
- Bar service preparation
- Drink preparation techniques
- Memory retention
- Craft cocktail preparation
- Mixology
- Garnishing drinks
- Courteous
- Multilingual in english and Spanish
Certification
- Certified bartender
- Certified home health aide
Languages
English
Full Professional
Spanish
Professional
Timeline
Sale Rep
Blur Smokeshop
01.2023 - Current
Team Member
Party City
05.2022 - 03.2023
Bartender
Famous Bartending School
06.2021 - Current
High School Diploma -
Piper High School