Hailey Butler
McKinney,TX
Summary
Proactive leader with a proven ability to enhance guest experiences through effective team collaboration and operational strategies. Skilled in developing SOPs, managing vendor relationships, and executing large-scale events, committed to delivering outstanding service.
Overview
9
9
years of professional experience
Work History
Hospitality Manager
TopGolf
Allen, Texas
08.2023 - Current
- Streamlined day-to-day hospitality operations, ensuring exceptional guest experiences and operational efficiency
- Managed staffing operations, including hiring, scheduling, training, and performance management for front-of-house teams.
- Coordinated private events and large-scale gatherings from planning through execution.
- Oversaw inventory management and vendor relationships to maintain readiness and cost control.
- Developed and implemented SOPs to enhance consistency and service execution.
- Collaborated on brand-wide initiatives and drove team accountability and operational excellence in a fast-paced environment.
Event lead
TopGolf
Dallas, Texas
02.2019 - 08.2023
- Planned and executed corporate events, private parties, and large-scale hospitality experiences from start to finish in a high-volume environment.
- Coordinated staffing, event logistics, food and beverage service, and guest accommodations to ensure seamless operations and exceptional guest experiences.
- Collaborated with cross-functional teams to implement operational improvements, maintain brand standards, and successfully manage multiple events simultaneously.
Bartender
Ts bar & grill
Lewisville, Texas
06.2017 - 02.2022
- Mixed cocktails and crafted beverages for diverse customer preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2011
Skills
- Operational efficiency
- Staff management
- Event coordination
- Beverage mixing
- Inventory management
- Organizational growth
Timeline
Hospitality Manager
TopGolf
08.2023 - Current
Event lead
TopGolf
02.2019 - 08.2023
Bartender
Ts bar & grill
06.2017 - 02.2022
High School Diploma -
Lewisville High School