Hailey Candelaria
Potomac Farms,VA
Summary
Results-driven Office Administrator with expertise in record management and communication. Streamlined operations to enhance workflow and support team success. Skilled in client advocacy, crisis intervention, and fostering strong relationships to improve client care and community integration.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Direct Support Professional
Arc of Virginia
Sterling , VA
11.2025 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported individuals with developmental disabilities in community integration.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Collaborated with healthcare teams to ensure comprehensive client support.
- Documented client progress and behavior in care plans and reports.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored client progress through regular observations and discussions.
- Trained new staff on caregiving techniques and safety protocols.
- Advocated for clients' needs and preferences in service planning discussions.
- Facilitated social interactions between participants and their peers in the community.
- Implemented recreational activities to promote social engagement and skills.
- Accompanied individuals on outings to promote independence and integration into the community.
- Supported individuals in acquiring new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Used approved crisis intervention techniques in emergency situations.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Office Administrative Assistant
Omega Healthcare
Chantilly, Virginia
06.2024 - Current
- Managed daily office operations to ensure efficient workflow and support staff.
- Coordinated meetings and maintained schedules for multiple executives and departments.
- Assisted in preparing documents and reports for internal and external communications.
- Organized office supplies inventory and facilitated procurement as needed.
- Maintained electronic filing systems, ensuring easy access to critical documents.
- Supported onboarding processes by preparing new hire materials and orientations.
- Responded to inquiries from clients and vendors, providing timely assistance as needed.
- Collaborated with team members to enhance administrative procedures and improve efficiency.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Oversaw essential office duties to ensure smooth workflow and effective communication., ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
- Ordered supplies and maintained inventory of office equipment.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to database.
- Updated contact lists regularly with current employee information.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Have six years of experience with Microsoft Excel, Microsoft word, Slack, Theranos, Lobbytrack, Quickbooks, Asuria.
Direct Support Professional
Decena Health Care
Sterling , VA
05.2025 - 05.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients with daily living activities and personal care.
- Supported individuals with developmental disabilities in community integration.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Documented client progress and behavior in care plans and reports.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Collaborated with healthcare teams to ensure comprehensive client support.
- Advocated for clients' needs and preferences in service planning discussions.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Implemented recreational activities to promote social engagement and skills.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals with mobility by providing physical support and guidance. and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Healthcare Administrator
Compassionate Care Oasis
Fairfax, VA
06.2018 - 06.2024
- Implemented new administrative procedures that streamlined workflow and improved patient care.
- Collaborated with healthcare teams to streamline patient intake and discharge processes.
- Managed patient records, ensuring compliance with healthcare regulations and safeguarding patient information.
- Oversaw billing processes for accurate and timely submissions to insurance providers.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
- Resolved escalated issues with professionalism, fostering patient satisfaction and trust. with a sense of professionalism and understanding to patients and employees.
- Responded proactively to concerns and questions by acting on patient feedback.
- Organized meetings between department heads to discuss and implement policy changes, enhancing operational alignment. between department heads to discuss potential changes in policies or procedures.
Education
High School Diploma -
Home-based Learning
Lovettsville, VA06-2017
Associate of Applied Science -
Northern Virginia Community College
Annandale, VA09-2026
Skills
- Client advocacy
- Microsoft Excel
- Office administration
- Team collaboration
- Crisis intervention
- Record management
- Case management experience
- Progress documentation
- Behavioral support
- First aid and CPR
- Goal setting
- Verbal and written communication
- Adaptability and flexibility
- Disability awareness
- Client documentation
- HIPAA compliance
- Safety monitoring
- Positive reinforcement
- Client safety and first aid
- Report writing
- Record keeping
- Problem-solving
- Appointment scheduling
- Medical office administration
- Advanced experience with various software and applications
Languages
English
Professional
Spanish
Limited
Certification
- Direct Support Professional Arc of Virginia 2025
Timeline
Direct Support Professional
Arc of Virginia
11.2025 - Current
Direct Support Professional
Decena Health Care
05.2025 - 05.2026
Office Administrative Assistant
Omega Healthcare
06.2024 - Current
Healthcare Administrator
Compassionate Care Oasis
06.2018 - 06.2024
High School Diploma -
Home-based Learning
Associate of Applied Science -
Northern Virginia Community College