Hailey Carter
POTEAU
Summary
Dynamic Fast Food Manager with a strong background at Braum's Ice Cream & Burger Restaurant, excelling in operations management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and efficient service strategies. Proven ability to train staff and maintain health and safety standards, fostering a positive work environment. Developed leadership and organizational skills in high-volume, customer-focused environment. Proven ability to manage teams, optimize operations, and enhance customer satisfaction. Seeking to transition into new field where these transferable skills can be effectively applied.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Braum's Ice Cream & Burger Restaurant
11.2022 - 07.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Fast Food Worker
Braum's Ice Cream & Burger Restaurant
12.2021 - 07.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Babysitter
Sugg Family
08.2020 - 11.2021
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Clinical Medical Assisting Certification - Clinical Medical Assisting
Bryan University
Tempe, AZ06-2024
Associate in Administrative Medical Assisting - Administrative Healthcare
Bryan University
Tempe, AZ04-2025
Bachelor of Science - Health Care Administration
Bryan University
Tempe, AZ05-2027
Skills
- Health and safety regulations
- Operations management
- Employee scheduling
- Customer engagement
- Complaint resolution
- Recruitment and hiring
- Customer service
- Fast and efficient service worker
- Time management
- Strong work ethic
- Patience and empathy
Accomplishments
Graduated Valedictorian at Poteau High School in the class of 2023.
Became one of three individuals to become a manager in the Braum's restaurant chain before the age of 18.
Certification
NHA Certified Medical Assistant as of 2025
AHA Telehealth Certified as of 2025
Timeline
Fast Food Manager
Braum's Ice Cream & Burger Restaurant
11.2022 - 07.2023
Fast Food Worker
Braum's Ice Cream & Burger Restaurant
12.2021 - 07.2023
Babysitter
Sugg Family
08.2020 - 11.2021
Clinical Medical Assisting Certification - Clinical Medical Assisting
Bryan University
Associate in Administrative Medical Assisting - Administrative Healthcare
Bryan University
Bachelor of Science - Health Care Administration
Bryan University
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