Hailey Cason
Las Vegas
Summary
Dedicated food safety expert and office manager with a proven track record in enhancing team performance and operational efficiency. Known for strong communication skills and the ability to identify areas for improvement, optimizing workflows and vendor relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Per Diem Senior Food Handler
University Medical Center Hospital, UMC
12.2014 - Current
- Ensured compliance with food safety regulations and standards in meal preparation.
- Trained new employees on food handling procedures and safety protocols, enhancing team performance.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
- Worked closely with management to identify areas for improvement within the retail side of the cafeteria, leading to increased efficiency and productivity.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Coordinated staff schedules, enhancing productivity and coverage across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Processed cash transactions accurately, ensuring balanced registers at all times.
- Monitored cash flow to identify discrepancies and implemented corrective measures promptly.
- Monitored food temperature, discarding items not stored correctly.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Office Manager
Cason Home Repair
10.2019 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Operated telecommunications equipment to ensure seamless communication across multiple platforms.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Internship Student
Premier Pediatric
01.2018 - 06.2018
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Monitored vital signs and recorded patient data accurately, supporting clinical decision-making.
- Implemented electronic health record (EHR) systems, streamlining documentation processes and enhancing data retrieval.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents..
Patient Access Representative / Dietary Worker
Oroville Hospital
12.2011 - 09.2014
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Developed and maintained strong relationships with insurance representatives to facilitate claims processing.
- Analyzed patient access workflows, identifying areas for improvement and increasing overall effectiveness.
- Prepared and assembled nutritious meals according to dietary guidelines and individual needs.
- Maintained cleanliness and sanitation standards in food preparation areas and dining facilities.
- Improved workflow efficiency with effective organization of dirty dishes upon arrival at the dish station from servers or bussers.
Skills
- Customer service
- Food handling safety
- Office management
- Team supervision
- Decision making
- Managing workflow
- Cash handling
- Teamwork and collaboration
- Problem-solving
- Telephone etiquette
Certification
- Certified Food Safety Handlers Card
- Certified Medical Assistant Certificate
Timeline
Office Manager
Cason Home Repair
10.2019 - 12.2022
Internship Student
Premier Pediatric
01.2018 - 06.2018
Per Diem Senior Food Handler
University Medical Center Hospital, UMC
12.2014 - Current
Patient Access Representative / Dietary Worker
Oroville Hospital
12.2011 - 09.2014