Hailey Cervantes
San Antonio,Texas
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Mad Dogs British Pub
09.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender / Server
Maddy Mc Murphys Irish Sports Bar
10.2021 - 09.2023
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Kept bar organized and clean during busy hours.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Served high customer volumes during special events, nights, and weekends.
Server Shift Leader
Brick house tavern and tap
07.2019 - 10.2021
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Interacted with guests and promptly responded to requests to provide exceptional service.
- Interacted with guests to drive satisfaction and loyalty.
- Took food and beverage orders and served meals to patrons.
- Restocked restaurant supplies, utensils and menus to achieve consistent product availability.
- Listened to customer concerns and complaints and quickly rectified issues.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Hostess
Texas Roadhouse
07.2018 - 07.2020
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Monitored restaurant activity to determine seating and dining flow.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Helped bus tables and ran food to patrons during high-volume periods.
- Conversed with members and guests in outgoing and friendly manner.
Education
High School Diploma -
East central
San Antonio, Texas06.2020
Skills
- High-Volume Dining
- Menu Memorization
- Guest Relations Management
- Sales Expertise
- Suggestive Selling
- Price Memorization
- Cash Handling
- Food Sales and Promotion
- Working with large events
- Banquet coordination
Certification
- Tabc
- Food handlers
Timeline
Server/ Bartender
Mad Dogs British Pub
09.2023 - 07.2025
Bartender / Server
Maddy Mc Murphys Irish Sports Bar
10.2021 - 09.2023
Server Shift Leader
Brick house tavern and tap
07.2019 - 10.2021
Hostess
Texas Roadhouse
07.2018 - 07.2020
High School Diploma -
East central
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