Ebony Barrow
Livermore,CA
Summary
Adept at multitasking and guest engagement, I excelled in high-volume dining settings at The Duchess, enhancing customer satisfaction and streamlining operations. My expertise in POS operation and a strong work ethic contributed to consistently surpassing performance targets. I'm known for exceptional customer service and maintaining cleanliness standards, ensuring a welcoming environment for all guests.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Server/ bartender
Outback Steakhouse
Dublin, California
05.2025 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted guests with menu selections and special dietary needs.
- Maintained cleanliness and organization of dining areas and utensils.
- Processed customer orders accurately and efficiently using POS systems.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
The Duchess
Pleasanton, CA
09.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host/Server
Beer, baron Kitchen and bar
Pleasanton, California
10.2024 - 02.2025
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating arrangements.
- Collaborated with kitchen staff to ensure timely service.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided menu information and answered guest inquiries effectively.
Carpet Cleaner
Pro Carpet Cleaning Los Angeles
02.2019 - 05.2021
- Operated in equipment safely and took care to watch out for children and pets.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
- Streamlined carpet cleaning processes for faster completion times without compromising quality.
- Stayed up-to-date on industry trends and best practices for optimal results in carpet cleaning services.
- Upsold upholstery cleaning and Product or Service to customers to boost revenue.
- Performed specialty treatments on stains.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Identified appropriate spotting agents to use on persistent stains.
Receptionist
S&D Child Care
10.2014 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Customer Service Representative
Safeway
07.2010 - 10.2013
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Bobs Burger
02.2010 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Food Service Worker
KFC
01.2005 - 11.2009
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Associates Degree - Business
Chabot College
05.2025 - current
High School Diploma - General Education
John F Kennedy High School
Richmond, CA 08.2001 - 06.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Food safety practices
- Quality Control
- Table Bussing
- Dining area maintenance
- Table Setting
- Wine service
- Point of sale system
- Liquor, wine, and food service
- POS operation
- Table resetting
- Dining customer service
Timeline
Server/ bartender
Outback Steakhouse
05.2025 - Current
Associates Degree - Business
Chabot College
05.2025 - current
Host/Server
Beer, baron Kitchen and bar
10.2024 - 02.2025
Server
The Duchess
09.2024 - 04.2025
Carpet Cleaner
Pro Carpet Cleaning Los Angeles
02.2019 - 05.2021
Receptionist
S&D Child Care
10.2014 - 03.2017
Customer Service Representative
Safeway
07.2010 - 10.2013
Cashier
Bobs Burger
02.2010 - 06.2010
Food Service Worker
KFC
01.2005 - 11.2009
High School Diploma - General Education
John F Kennedy High School
08.2001 - 06.2005
Certification
- Area of certification Training - Timeframe