Britany Ocaña
New York ,NY
Summary
Friendly and organized professional with experience in customer-facing roles within fast-paced environments. Strong communication skills, bilingual in Spanish and English (intermediate), and experienced in welcoming guests, managing schedules, and providing excellent service Dynamic and dedicated server with extensive experience at Stout, The Half Pint, excelling in customer service and complaint resolution. Proven ability to build relationships and enhance guest experiences while efficiently handling cash transactions. Recognized for adaptability and strong work ethic in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server/ Bartender
Stout, The Half Pint
76 W Third St Nueva York, NY 10012
04.2025 - Current
- Provided prompt and attentive service to ensure customer satisfaction.
- Assisted in menu knowledge and beverage recommendations for guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and processed payments efficiently.
- Adapted quickly to changing priorities during peak service hours.
- Resolved customer complaints effectively to enhance dining experience.
- Cultivated warm relationships with regular customers.
Server
Rancho Tequileria
Hells Kitchen
02.2024 - 05.2025
Host
Le Rivage
Hells Kitchen
12.2023 - 04.2024
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation systems, optimizing table assignments for efficiency.
- Assisted servers by communicating guest needs and preferences promptly.
- Handled customer inquiries, providing information on menu items and specials.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Don Bosco
EcuadorSkills
Exceptional customer service
Cash handling
Complaint resolution
Relationship building
Guest communication
Team collaboration
Multi-tasking ability
Strong work ethic
Timeline
Server/ Bartender
Stout, The Half Pint
04.2025 - Current
Server
Rancho Tequileria
02.2024 - 05.2025
Host
Le Rivage
12.2023 - 04.2024
High School Diploma -
Don Bosco