Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britany Ocaña

New York ,NY

Summary

Friendly and organized professional with experience in customer-facing roles within fast-paced environments. Strong communication skills, bilingual in Spanish and English (intermediate), and experienced in welcoming guests, managing schedules, and providing excellent service Dynamic and dedicated server with extensive experience at Stout, The Half Pint, excelling in customer service and complaint resolution. Proven ability to build relationships and enhance guest experiences while efficiently handling cash transactions. Recognized for adaptability and strong work ethic in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Server/ Bartender

Stout, The Half Pint
04.2025 - Current
  • Provided prompt and attentive service to ensure customer satisfaction.
  • Assisted in menu knowledge and beverage recommendations for guests.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions accurately and processed payments efficiently.
  • Adapted quickly to changing priorities during peak service hours.
  • Resolved customer complaints effectively to enhance dining experience.
  • Cultivated warm relationships with regular customers.

Server

Rancho Tequileria
02.2024 - 05.2025

Host

Le Rivage
12.2023 - 04.2024
  • Greeted and seated guests, ensuring a warm and welcoming atmosphere.
  • Managed reservation systems, optimizing table assignments for efficiency.
  • Assisted servers by communicating guest needs and preferences promptly.
  • Handled customer inquiries, providing information on menu items and specials.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Don Bosco
Ecuador

Skills

Exceptional customer service

Timeline

Server/ Bartender

Stout, The Half Pint
04.2025 - Current

Server

Rancho Tequileria
02.2024 - 05.2025

Host

Le Rivage
12.2023 - 04.2024

High School Diploma -

Don Bosco
Britany Ocaña