Hailey Combe
Irvine
Summary
Experienced Manager and Retail Associate with 10+ years of experience in customer service and retail management. People-centric with a dedication to delivering top-tier service efficiently and accurately.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
ICS | Innovative Control Systems
Lake Forest
03.2022 - Current
- Answered an average of 60 customer issues daily and, in turn, developed a friendly and respected reputation
- Provided product information and shipment handling to customers
- Aided in front desk operations by providing referrals to different departments for numerous customers
Dog Sitter/ Walker
Independent Contract
Irvine
09.2013 - Current
- Cared for 16 dogs daily in their owners' absence by feeding and cleaning up after them
- Administered food based on each pet's dietary accommodations
- Maintained clean and organised living areas up to 5 pets to ensure a sanitary environment
- Generated a client list of over 20 clients and their pets
Customer Service Representative
USRES/Res.net
Lake Forest
03.2019 - 05.2022
- Resolved an average of 40 customer issues daily and, in turn, developed a friendly and respected reputation
- Proactively provide product information to customers, resulting in over 100 membership sign-ups
- Assisted in front desk operations by providing referrals to different departments for numerous customers
- Ex. Maintained a customer satisfaction rating of 80% by utilising active listening skills to resolve customer complaints
Manager
Whealthy
Ladera Ranch
10.2018 - 03.2019
- Documented orders of inventory for the daily operations and functions of the restaurant
- Planned 9 employee schedules to fit the demands of the restaurant's customer volume
- Distributed paychecks to 9 employees in compliance with state laws regarding employee wages and taxes
- Responsible for training 4 new hires in customer service etiquette, sanitation, and company standards
Sales Associate
Renaulds Bakery
Mission Viejo
03.2018 - 10.2018
- Conducted Daily and Weekly inventory checks to ensure the availability of all products to customers
- Produced an average of 50+ freshly-baked goods daily, depending on consumers' wants
- Ensured the highest level of customer satisfaction by maintaining a clean cafe environment
Hostess
Disneyland Resort
Anaheim
09.2016 - 03.2018
- Provided exemplary dining experiences to guests by tending to their needs throughout the entire service
- Trained 4 new hostesses in table sanitation, greeting etiquette, and menu items
- Contributed to a 50% customer satisfaction rate by reporting feedback on guest dining experiences to the management team
- Managed sensitive cash, credit card, and check information of up to $ daily
- Ensured the seating map was presentable and up to standard with the company's expectations
Counter Clerk/ Assistant Manager
Cinnamon Productions
Ladera Ranch
06.2015 - 09.2016
- Organized baked good orders for events and personal gatherings with 100+ people attending
- Resolved over 25 customer complaints per week, resulting in new customer growth
- Engaged with customers in a polite manner and collected guest opinions during dining services
Sandwich Maker/Cashier
Which Wich
Ladera Ranch
04.2015 - 06.2015
- Achieved well-ordered service during high volume lunch rush hours by delivering a fast yet efficient check out experience to 50+ customers
- Handled over 20 transactions daily by managing all POS systems
- Exceeded daily store sales goals of 50 on multiple occasions by up-selling products
POS/Cashier
Kohls
Ladera Ranch
08.2013 - 02.2014
- Accurately processed customer check-outs while handling cash, credit cards, and checks
- Trained 2 new Sales Associates on company policies and procedures
- Collaborated with other Sales Associates on the utilization of the POS system for customer transactions
Accountant
Superior Plumbing
Mission Viejo
09.2011 - 03.2013
- Delivered 100+ customer invoices and verified invoice accuracy.
- Scheduled appointments through professional communication with customers to enhance service experience
- Acquired knowledge of Quickbooks to enhance transaction efficiency
Education
Some College (No Degree) - Business Management
Saddleback Community College
Mission Viejo, CA 01.2020 - 07.2026
High School Diploma -
San Juan Hills High School
Mission Viejo, CASkills
- Customer Service Skills, Team Building Skills, Inventory Management, Organizational Skills, Written and Verbal Communication Skills, Leadership Ability, Time Management Skills, Problem-Solving Skills
- Customer interaction
- Front desk operations
- Scheduling appointments
- Front desk management
- Microsoft Office, Microsoft Word, Microsoft Excel, Quickbooks, Microsoft Access, Zendesk
Timeline
Receptionist
ICS | Innovative Control Systems
03.2022 - Current
Some College (No Degree) - Business Management
Saddleback Community College
01.2020 - 07.2026
Customer Service Representative
USRES/Res.net
03.2019 - 05.2022
Manager
Whealthy
10.2018 - 03.2019
Sales Associate
Renaulds Bakery
03.2018 - 10.2018
Hostess
Disneyland Resort
09.2016 - 03.2018
Counter Clerk/ Assistant Manager
Cinnamon Productions
06.2015 - 09.2016
Sandwich Maker/Cashier
Which Wich
04.2015 - 06.2015
Dog Sitter/ Walker
Independent Contract
09.2013 - Current
POS/Cashier
Kohls
08.2013 - 02.2014
Accountant
Superior Plumbing
09.2011 - 03.2013
High School Diploma -
San Juan Hills High School