Hailey Crow
Gibsonton,FL
Summary
Dynamic sales professional with a proven track record at Spectrum, consistently exceeding sales goals and ranking #1 in the enterprise for two months. Skilled in negotiation and customer relationship management, I excel in client acquisition and upselling strategies, delivering exceptional service that fosters loyalty and drives results.
Overview
11
11
years of professional experience
Work History
Sales Agent
Spectrum
Riverview, Florida
05.2022 - Current
- Maintained accurate records of all sales activities in the company's tracker system.
- Consistently exceed monthly sales goals, ranking #1 in the company for two consecutive months.
- Negotiated promos with customers to secure sales deals.
- Developed relationships with customers by providing excellent customer service.
- Manage order check-ins to ensure sales accuracy and follow up with mobile customers for activation.
Customer Service Representative
Wawa
Sun City, Florida
10.2019 - 05.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Operated registers and provided exceptional customer service.
Office Assistant
Bealls
Sun City
03.2017 - 10.2019
- Managed inventory of office supplies and placed orders when needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Balanced cash drawers by counting and reconciling register funds.
- Packaged and shipped online orders, overseeing the pick-up process with UPS.
Overnight Stocker
Walmart
Gibsonton, Florida
10.2015 - 03.2017
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Organized shelves, racks and bins to ensure product availability.
- Assisted customers in locating desired items throughout the store.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Received and stocked merchandise in a timely manner.
Customer Service Representative
Kohls Department Store
Brandon , FL
07.2014 - 08.2015
- Promoted store credit cards and loyalty rewards programs.
- Assisted customers in fitting rooms and operated cash registers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
East Bay High School
Gibsonton, Florida05-2014
Skills
- Sales tracking
- Customer relationship management
- Negotiation techniques
- Order management
- Communication skills
- Product knowledge
- Goal setting
- Client acquisition
- Upselling strategies
- Customer assistance
- Sales process
- Excellent communication
- Adaptability and flexibility
Timeline
Sales Agent
Spectrum
05.2022 - Current
Customer Service Representative
Wawa
10.2019 - 05.2022
Office Assistant
Bealls
03.2017 - 10.2019
Overnight Stocker
Walmart
10.2015 - 03.2017
Customer Service Representative
Kohls Department Store
07.2014 - 08.2015
High School Diploma -
East Bay High School