Juan Mendoza
Farmers Branch,TX
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.
Overview
30
30
years of professional experience
Work History
Sales Agent
Fenix Protect
Addison, TX
06.2023 - 08.2024
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Offered product and service consultations and employed upselling techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Processed orders through company system and coordinated product deliveries.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Continuously met sales goals via strategic prospecting.
Store Manager
Calzado red shoes de CR
San Jose, San Jose CR
02.2020 - 04.2023
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action.
Operations Manager
Calzado de shoes de PE
Lima, Lima PE
10.2019 - 01.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Built strong operational teams to meet process and production demands.
Sales Manager
Calzado red shoes de CR
San Jose, San Jose
10.2017 - 09.2019
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Researched and communicated competitive activity to influence marketing plans and sales tactics
- Attended trade shows for in-person engagement and network building
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
- Executed and created strategic sales plans to expand customer base and extend global reach.
Sales Manager
Black pepper co.
Barquisimeto, Lara
04.2010 - 09.2017
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
- Delivered sales presentations focused on offerings and unique advantages over competitors
- Prepared sales production reports for senior management
- Analyzed business and sales targets using critical problem-solving skills.
Sales Representative
DUSA
Barquisimeto, Lara
12.2008 - 01.2009
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Contacted new and existing customers to outline benefits of products.
Pre-Sales Executive
Coca-cola Femsa de Venezuela
Barquisimeto, Lara
05.2001 - 10.2008
- Interacted with clients and sales team to understand requirements, identify current pain points and design solutions to win business
- Coached and developed pre-sales team to enhance product knowledge, develop technical acumen and build technical sales skills
- Maintained accurate sales forecasting reports
- Researched and identified potential customers.
Security and Service Facilitator
Tantalo Investments
Barquisimeto, Lara
01.1995 - 12.2000
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
High School Diploma -
Independecen
Barquisimeto, Lara06.1993
Some College (No Degree) -
UFT University
Barquisimeto, LaraSkills
- Multitasking and Organization
- Team Building and Leadership
- Store Merchandising
- Inventory Management
- Cash Management
- Documentation and Reporting
- Sales Strategies
- Verbal and Written Communication
- Customer Service
- Team Leadership
- Employee Motivation
- Sales Tracking
- Sales follow-up
- Call Control
- Closing Sales
Languages
- Spanish, Native/ Bilingual
- English, Limited
References
References available upon request.
Timeline
Sales Agent
Fenix Protect
06.2023 - 08.2024
Store Manager
Calzado red shoes de CR
02.2020 - 04.2023
Operations Manager
Calzado de shoes de PE
10.2019 - 01.2020
Sales Manager
Calzado red shoes de CR
10.2017 - 09.2019
Sales Manager
Black pepper co.
04.2010 - 09.2017
Sales Representative
DUSA
12.2008 - 01.2009
Pre-Sales Executive
Coca-cola Femsa de Venezuela
05.2001 - 10.2008
Security and Service Facilitator
Tantalo Investments
01.1995 - 12.2000
High School Diploma -
Independecen
Some College (No Degree) -
UFT University