Hailey Da Silva
Raymore,MO
Summary
Early childhood education professional with focus on creating stimulating and supportive environment for young learners. Adept at developing age-appropriate curriculum and fostering social and cognitive development. Reliable team collaborator with results-driven mindset, adapting to changing classroom needs with ease.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Lead Teacher
Little Blessings Pre-School
05.2024 - Current
- Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
- Championed a positive classroom culture by celebrating student achievements and fostering mutual respect among peers.
- Promoted early literacy skills by integrating phonics-based activities into daily routines.
- Enhanced learning experience by incorporating hands-on activities and group projects in daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Manager
Reed Automotive
01.2021 - 03.2022
- Supervised and managed a team of associates.
- Conducted interviews, hired, and onboarded staff members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Business Devlopement Manager
Reed Automotive
01.2019 - 01.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Car Salesman
Volkswagen Of Lee's Summit
03.2018 - 01.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
Server
Wicked Willies Sports Bar
03.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Biochemistry
University of Missouri - Kansas City
Kansas City, MO05.2019
High School Diploma -
Penn Foster Career School
Scranton, PA12.2016
Skills
- Childcare needs
- Lesson Planning
- Classroom Management
- Parent-Teacher Communication
- Key decision makingCustomer Relations
- Administrative Support
- Customer Relationship Management (CRM) Software
- Leadership
- Financial Transactions
Additional Information
A team leader who is looking to grow with in a business.
Languages
Sign Language
Professional Working
Portuguese
Limited Working
Timeline
Lead Teacher
Little Blessings Pre-School
05.2024 - Current
Customer Service Manager
Reed Automotive
01.2021 - 03.2022
Business Devlopement Manager
Reed Automotive
01.2019 - 01.2021
Car Salesman
Volkswagen Of Lee's Summit
03.2018 - 01.2019
Server
Wicked Willies Sports Bar
03.2016 - 03.2018
High School Diploma -
Penn Foster Career School
Associate of Science - Biochemistry
University of Missouri - Kansas City
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