Hailey Deleon
Buda,TX
Summary
Customer-oriented bartender with strong history of high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Cater-Waiter and Server of 3+ years with strong sense of team spirit and collaboration. Inspired to progress in bartending, tackle new challenges and expand knowledge of bar functions.
Overview
9
9
years of professional experience
Work History
Esthetician/Lash Stylist
SunLashes
Kyle, TX
04.2020 - Current
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
- Networked with local contacts to optimize business opportunities for business.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Maintained clean and stocked work area.
- Recommended products based on eye shape and desired results.
- Ensured that all equipment was properly sanitized before each use.
Bartender
Pop Austin
Austin, TX
12.2022 - 07.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Bartender/Event Assistant
Dunn Entertainment
Austin, TX
01.2016 - 11.2023
- Checked identification of customers to verify age requirements needed for purchase of alcohol
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Bartender
Hilton Austin
Austin, Texas
07.2019 - 03.2020
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Upsold customers from shelf to premium brands to help boost sales.
- Reduced inventory losses by creating new drink menu items to move older products.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Stocked bar with beer, wine, liquor and related supplies.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Bartender
Bucks Backyard
Buda, TX
03.2017 - 12.2019
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Recommended and served alcoholic beverages to guests during high-volume shifts
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Collected glassware from patrons and vacant tables
Banquet Server Bartender
DoubleTree Hilton
Austin, TX
06.2018 - 03.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Prepared drinks for all guests
Cashier Specialist
H&M Company USAInc
San Marcos, Texas
08.2015 - 07.2017
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Education
Esthetician
Melluzi Academy/Texas Laser
Austin, TX01-2025
Esthetician
Aveda Institute
Austin, TX08.2019
High School Diploma -
San Marcos High School
San Marcos, TX06.2015
Skills
- Kitchen organization
- Product and service knowledge
- Time management skills
- Upselling strategies
- POS systems operations
- Opening and closing procedures
- Beer, wine and soju cocktails
- Alcohol ordering
- Maintaining glassware stock
- Outstanding customer service
- Product upselling
- ID verification
- POS systems
- Cash drawer balancing
- Loss prevention
- Customer greeting
- Credit and cash transactions
Timeline
Bartender
Pop Austin
12.2022 - 07.2024
Esthetician/Lash Stylist
SunLashes
04.2020 - Current
Bartender
Hilton Austin
07.2019 - 03.2020
Banquet Server Bartender
DoubleTree Hilton
06.2018 - 03.2019
Bartender
Bucks Backyard
03.2017 - 12.2019
Bartender/Event Assistant
Dunn Entertainment
01.2016 - 11.2023
Cashier Specialist
H&M Company USAInc
08.2015 - 07.2017
Esthetician
Aveda Institute
High School Diploma -
San Marcos High School
Esthetician
Melluzi Academy/Texas Laser
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