Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Diaz

Garland,TX

Summary

Articulate, energetic, and results-oriented with an exemplary passion for developing relationships and cultivating partnerships. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

10
10
years of professional experience

Work History

Senior Barista

White Rock Coffee
09.2013 - Current
    • Improved customer satisfaction by providing exceptional service and maintaining a friendly attitude.
    • Assisted with inventory management to ensure adequate stock levels and minimize waste.
    • Boosted team productivity by maintaining an organized workspace, managing supplies inventory, and keeping equipment in optimal condition.

Customer Engagement Manager

Favor The Kind
05.2022 - 09.2023
    • Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
    • Streamlined internal workflows by introducing automation tools for better tracking of customer interactions, reducing manual tasks for the team.
    • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
    • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
    • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Assistant Teacher

Blackland Prairie Conservatory And Atelier
05.2017 - 11.2019
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.

Education

Bachelor Of Science - Nursing

Western Governors University
Salt Lake City, UT

Skills

    • Communication
    • Positive Attitude
    • Adaptability
      • Multitasking
      • Community Engagement
      • Google Suites

Timeline

Customer Engagement Manager

Favor The Kind
05.2022 - 09.2023

Assistant Teacher

Blackland Prairie Conservatory And Atelier
05.2017 - 11.2019

Senior Barista

White Rock Coffee
09.2013 - Current

Bachelor Of Science - Nursing

Western Governors University

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Hailey Diaz