Hailey Doby
Lubbock
Summary
Dedicated Customer Service Professional experienced in delivering exceptional client support and enhancing customer satisfaction. Demonstrated ability to communicate effectively, solve problems efficiently, and manage multiple tasks simultaneously. Committed to continuous learning and improving operational processes to enrich overall customer experience.
Overview
9
9
years of professional experience
Work History
DoorDash Driver
Delivery Drivers
Lubbock
10.2025 - 07.2026
- Delivered food orders promptly to customers in designated areas.
- Managed multiple deliveries while maintaining high service standards.
- Communicated effectively with customers regarding order status and delivery details.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Burlington coat factory
Cashier/ back room
North Richland Hills
11.2023 - 08.2024
- Identified needs of customers promptly and efficiently.
- Assisted customers in locating products and answering inquiries promptly.
- Restocked shelves to maintain product availability and visual appeal.
- Conducted regular inventory checks to ensure accurate stock levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained cleanliness and organization of stockroom areas for safety compliance.
Cashier/Sales Associate
Chuck E. Cheese
North Richland Hills
12.2022 - 04.2023
- Processed customer transactions accurately and efficiently.
- Managed cash register and ensured proper cash handling procedures.
- Provided friendly customer service and addressed inquiries promptly.
- Handled customer complaints with professionalism and care.
- Maintained cleanliness and organization of the checkout area.
- Restocked merchandise to maintain inventory levels.
Cashier
SPENCER'S GIFTS AND SPIRIT HALLOWEEN
Sacramento
10.2021 - 12.2021
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers in finding products and answering questions about merchandise.
- Maintained cleanliness and organization of the checkout area to enhance shopping experience.
- Engaged with customers to create a welcoming atmosphere during peak shopping hours.
- Provided assistance to customers by addressing their questions. and provided store information.
McDonalds Crew Member
Flag city McDonald's
Lodi
03.2020 - 10.2021
- Provided exceptional customer service in fast-paced dining environment.
- Resolved customer complaints in a professional manner.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during food preparation.
- Assisted team members with training on operational procedures and safety protocols.
- Adhered to health and safety guidelines consistently throughout shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Employee
Century 16 Theater
Sacramento
10.2019 - 12.2019
- Operated concession stand and ticket booth while serving as usher.
- Supported and guided colleagues to foster collaboration.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified and addressed customer needs promptly and efficiently.
Front Desk Receptionist
Comfort Suites
Mineral Wells
12.2018 - 04.2019
- Gained valuable insights through hands-on training. I really enjoyed the job and meeting customers everyday putting a smile on their faces.
- Greeted guests warmly and provided information about hotel amenities.
- Managed phone calls and directed inquiries to appropriate departments.
- Handled guest check-ins and check-outs efficiently and accurately.
Ventamatic
WAREHOUSE MARKET
Mineral Wells
04.2018 - 04.2018
- Wired and assembled ceiling fans in a production facility.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Cleaning
Doby's trucking
Lodi
07.2017 - 09.2017
- Executed cleaning tasks efficiently in various roles
- Maintained cleanliness of trucks and equipment following company standards.
- Disposed of waste materials in accordance with safety regulations.
- Performed routine inspections to identify cleaning needs and issues.
Education
Diploma - Basic
Sierra High School
San Andreas, CASkills
- Delivery management
- Customer service
- Multitasking
- Communication skills
- Problem solving
- Caregiving
- Clean
- Cleaning
- Organization
- Receptionist
- Front Desk
- Caregiving
- Pet Care
- Animal care
- Leadership
- Communication skills
Timeline
DoorDash Driver
Delivery Drivers
10.2025 - 07.2026
Burlington coat factory
Cashier/ back room
11.2023 - 08.2024
Cashier/Sales Associate
Chuck E. Cheese
12.2022 - 04.2023
Cashier
SPENCER'S GIFTS AND SPIRIT HALLOWEEN
10.2021 - 12.2021
McDonalds Crew Member
Flag city McDonald's
03.2020 - 10.2021
Employee
Century 16 Theater
10.2019 - 12.2019
Front Desk Receptionist
Comfort Suites
12.2018 - 04.2019
Ventamatic
WAREHOUSE MARKET
04.2018 - 04.2018
Cleaning
Doby's trucking
07.2017 - 09.2017
Diploma - Basic
Sierra High School