Hailey Doerr
Topeka,United States
Summary
Looking to expand work experience
I am currently enrolled in cosmetology school, I have an apprentice license and I am looking to be able to further my career and gain more experience!
Overview
11
11
years of professional experience
Work History
Call Center Representative
Conduent
Topeka, KS
05.2024 - 01.2025
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to improve policies and procedures related to customer service operations.
Server
Red Robin
06.2023 - 04.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Jose peppers
08.2022 - 06.2023
- Assisted in training new servers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
Server
Big Biscuit
12.2021 - 08.2022
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
Host
Old Chicago
02.2021 - 02.2022
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
- Balanced cash drawers at the end of each shift.
- Greeted guests upon arrival and provided them with menus.
Topeka, KS
09.2013 - 04.2018
- Learning hospitality, the importance of caring and understanding people in times of grief, signs of grief as well as learning who people are and being able to read others
Education
High School -
Washburn Rural High School
Topeka, KS05.2023
Cosmetology
Washburn Tech
Topeka, KSSkills
- Communication
- Hospitality
- Customer service
- Creativity
- Critical thinking
- Customer relations
- Menu recommendations
- Order accuracy
- Upselling
- Active listening
- POS system proficiency
- Payment processing
- Guest interaction
- Reservation organization
- Customer satisfaction
- Dynamic environment management
- Conflict resolution
- Customer relationship management
- Effective communication
- Time management
Volunteer Experience
Hospice, Learning hospitality, the importance of caring and understanding people in times of grief, signs of grief as well as learning who people are and being able to read others., 09/01/13, 04/01/18, 200 sw Fraizer Cir, Topeka, Kansas
Timeline
Call Center Representative
Conduent
05.2024 - 01.2025
Server
Red Robin
06.2023 - 04.2024
Server
Jose peppers
08.2022 - 06.2023
Server
Big Biscuit
12.2021 - 08.2022
Host
Old Chicago
02.2021 - 02.2022
09.2013 - 04.2018
High School -
Washburn Rural High School
Cosmetology
Washburn Tech