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Polite and professional employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

As an experienced call center professional, I have successfully worked in a remote setting, demonstrating my adaptability and self-discipline. With a strong background in customer service and a deep understanding of call center operations, I am well-equipped to handle the challenges that come with remote work. My ability to effectively communicate with customers, resolve issues efficiently, and meet or exceed performance metrics has consistently resulted in high levels of customer satisfaction.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Delonda Robinson

Work History

Call Center Representative

Technical Support Representative

Crew Member

Courtesy Clerk

Education

Bachelor of Science - PSYCHOLOGY

Associate of Arts - PARALEGAL STUDIES

High School Diploma

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Technical Support Representative

Call Center Representative

Crew Member

Courtesy Clerk

Saint Leo University

Ashworth College

McNair High School

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