Justin Schwind
SEATTLE,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Verizon Wireless
11.2013 - 03.2016
- Trained and mentored new sales representatives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed and developed sales team in multiple locations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
AT&T
04.2006 - 10.2013
- Facilitated growth and revenue for the company while enhancing communicative, problem solving, and customer serviceskills
- Consistently exceeded expectations for net activations, wire lines accessory sales, small business adds & renewals
- Created a program implemented to sell wire line services to local apartment complexes, resulted in a noticeable difference inservice sales
- “Small business certified” yearly through reaching specific sales goals for business services
- Crafted customer service and conflict management skills through front-line interactions handling escalations and all aspectsof consumer and business account maintenance
Education
High School Diploma -
AAron
650 Nashville Pike #6a, Gallatin, TN 370662004
Skills
- Sales Expertise
- Technical Specifications
- Accounts Payable and Accounts Receivable
- Inside and Outside Sales
- Technical Support
Timeline
Sales Representative
Verizon Wireless
11.2013 - 03.2016
Sales Representative
AT&T
04.2006 - 10.2013
High School Diploma -
AAron