Jamie Schaunaman
Houston,TX
Summary
Customer-focused sales representative with experience managing accounts and negotiating sales agreements. Proven ability to increase revenue through effective communication and data-informed sales approaches. Trainer specializing in program development that enhances team performance and maintains compliance. Strong problem-solving skills and consistent support for collaborative development.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Sales Representative
The Harris Center For Mental Health And IDD
Houston, Texas
08.2026 - Current
- Educated clients on mental health services and available resources.
- Maintained accurate records of client interactions and services delivered.
- Supported intake assessments to collect essential client information.
- Participated in training sessions to improve product knowledge and skills.
- Assisted in organizing community outreach events for awareness initiatives.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated deals and handled complaints or objections.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Served as product models to enhance visual marketing efforts. for advertising, artistic creation and display of goods.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Clerk Trainer
Dominoes Pizza
Houston, Texas
12.2010 - Current
- Trained new clerks on customer service and order processing systems.
- Ensured compliance with food safety and sanitation standards during training sessions.
- Coordinated scheduling and shift assignments for clerks to optimize workflow.
- Developed training materials to enhance clerk performance and efficiency.
- Monitored clerks' progress and provided constructive feedback on performance.
- Assisted in resolving customer complaints through effective communication techniques.
- Implemented training programs that aligned with company policies and procedures.
- Mentored newly hired clerks on best practices for customer service, data entry accuracy, and other duties related to their job role.
- Collaborated with senior management staff in creating new strategies aimed at improving overall efficiency of the clerical staff.
- Monitored and evaluated clerk performance throughout their shifts, providing feedback when appropriate.
- Developed an interactive training program to teach clerks how to use the company's software systems efficiently.
- Analyzed clerical team metrics such as attendance records, productivity levels, and customer satisfaction ratings in order to determine areas of strength or weakness within the department.
- Assisted in the development of a customer service training program for all clerical staff.
- Conducted training sessions for new clerks on the company's policies and procedures.
- Encouraged open dialogue among trainees so they could share experiences or ask questions about particular topics covered during lessons.
- Facilitated problem-solving activities designed to help clerks develop analytical thinking skills needed in order resolve issues quickly and accurately.
- Created a comprehensive tracking system for clerk performance that enabled managers to measure progress and identify areas needing improvement.
- Researched industry-specific topics relevant to the clerk position in order to provide more comprehensive instruction during training sessions.
- Developed detailed reports highlighting key areas of focus for each clerk based on individual performance reviews conducted throughout their tenure with the company.
- Implemented a rewards system for outstanding performance among clerical staff members.
- Organized weekly meetings with clerical teams to review updates on processes and procedures as well as discuss any challenges they faced while performing their duties.
- Provided feedback to trainees on ways they could further improve upon their skillset or knowledge base.
- Identified opportunities for improvement within existing processes by analyzing current trends in customer feedback data.
- Ensured compliance with federal regulations regarding employee safety and health standards.
- Trained supervisors in effective techniques for coaching employees towards improved job performance.
- Provided guidance and support to clerks during their onboarding process, ensuring they had all the necessary resources available to them.
- Assessed trainees' understanding of material presented through quizzes or tests administered after each session.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Selected and assigned instructors to conduct training.
- Coordinated recruitment and placement of training program participants.
- Supervised, evaluated or referred instructors to skill development classes.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Education
GED -
Lonestar
Tomball, TX01-2012
Skills
- Sales consultation
- Sales negotiation
- Lead prospecting
- Customer relationship management
- Client engagement
- Customer needs assessment
- Sales development
- Closing sales
- Value-based selling
- Objection handling
- Account development
- Sales funnel management
- Sales forecasting
- Performance tracking
- Retention strategies
- Technical support
- Product demonstrations
- On-site product demonstrations
- Field sales
- Proposal development
- Sales territory analysis
- Territory sales
- Sales expertise
- Market research
- Market trends
- Community outreach
- Networking techniques
- Sales consultation
- Complex Problem-solving
- Problem solving
- Performance evaluation
- Time management
- Process improvement
- Expense reporting
- Data entry accuracy
- Territory mapping
- Regulatory compliance
- Product launch expertise
- Beauty product demonstration
- Customer service
- Inside and outside sales
- Win-loss analysis
- Performance improvement
- Adaptability to feedback
- Effective communication
- Personnel training
- Product merchandising
- Sales growth
- Closing talents
- Strategic planning
- Customer retention
- Sales expertise
- Technical product knowledge
- Prospecting skills
- Sales funnel management
- Sales forecasting
- Post-sales support
- Networking techniques
- Customer relationships
- Product launch expertise
- Negotiation tactics
- Closing sales
- Closing talents
- Customer relationships
- Territory growth
Accomplishments
- Lead Therapist Award -HCSC
Affiliations
- Peer Leader Consultant- The Harris Center
Certification
- MRN- Masters Certification License, Registered Nurse Degree
Languages
English
Professional
Timeline
Sales Representative
The Harris Center For Mental Health And IDD
08.2026 - Current
Clerk Trainer
Dominoes Pizza
12.2010 - Current
GED -
Lonestar