O'Shai Spriggs
Seattle,WA
Summary
Polite and professional employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Pacific Market Research
2019.10 - 2020.04
- Heavy outbound calls
- Conduct different surveys
- Screen callers for quota
- Meet daily/monthly quota.
Business Coordinator
Nissan Of Bellevue
2017.09 - 2018.09
- Heavy inbound calls
- Data Entry
- Book Appointments for car services
- Sales
- Administration Duties / copying, filing
- Emails.
Appointment Scheduler
UW Medical Contact Center
2016.09 - 2017.03
- Book appointments for various departments
- Manage multi-line phone
- Online Chat
- Booking and some coding
- Emails
- Follow up with patients
- Take invoices.
Education
Diploma -
Shoreline Community College
Seattle, WASkills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Appointment Scheduling
- Answering questions
- Gathering information
State
WA
City
Seattle
References
References upon request
Timeline
Call Center Representative
Pacific Market Research
2019.10 - 2020.04
Business Coordinator
Nissan Of Bellevue
2017.09 - 2018.09
Appointment Scheduler
UW Medical Contact Center
2016.09 - 2017.03
Diploma -
Shoreline Community College
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