Hailey Donatelli
Columbus,OH
Summary
Dedicated barista and server with strong time management and attention to detail. Proven ability to train staff and enhance customer satisfaction through exceptional service.
Overview
10
10
years of professional experience
Work History
Barista
Tertulia
Columbus, OH
10.2025 - Current
- Prepared high-quality beverages while maintaining consistent presentation standards.
- Operated espresso machines and other equipment, ensuring optimal performance and safety compliance.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels, accurately tracking supplies to ensure availability during peak hours.
Server, Bartender, Manager, Barback, Foodrunner
Forno Kitchen + Bar
Columbus, OH
05.2019 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
Shift Leader
Berry Blendz
Columbus, OH
03.2020 - 07.2021
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on product knowledge and customer service protocols.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Enhanced customer satisfaction by resolving complaints and providing tailored solutions.
Server, Line Cook
Miss Molly's Tea Room
Medina, OH
11.2016 - 12.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Trained and mentored new staff on service standards and menu knowledge.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
Line Cook
PJ Marley's
Medina, OH
06.2016 - 11.2016
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Operated kitchen equipment and maintained cleanliness to ensure food safety compliance.
Education
Certificate - Hospitality Entrepreneurship
Columbus State Community College
Columbus, OH12-2026
Bachelor of Arts - Theater
The Ohio State University
Columbus, OH05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Tertulia
10.2025 - Current
Shift Leader
Berry Blendz
03.2020 - 07.2021
Server, Bartender, Manager, Barback, Foodrunner
Forno Kitchen + Bar
05.2019 - 03.2026
Server, Line Cook
Miss Molly's Tea Room
11.2016 - 12.2018
Line Cook
PJ Marley's
06.2016 - 11.2016
Certificate - Hospitality Entrepreneurship
Columbus State Community College
Bachelor of Arts - Theater
The Ohio State University