Hailey Dugan
Marlton,NJ
Summary
Dedicated and adaptable professional with experience in customer service, administrative support, and team collaboration. Proven ability to manage high-paced environments as a waitress, handle front-desk responsibilities as a receptionist, and contribute to project tasks as an intern. Strong communication skills, a proactive attitude, and a commitment to delivering exceptional service in every role.
Overview
5
5
years of professional experience
Work History
Waitress and Barista
Turning Point
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Ocean Bay Coastal Grill and Bar
05.2024 - 09.2024
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable guest recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Marketing Coordinator
Wagner Lux Limo Service LLC
10.2022 - 05.2024
- Gained experience with a start-up company.
- Worked hands-on with marketing and promoting the company.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Office Assistant
Garden State Public Adjusters, Inc
05.2020 - 09.2022
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Biological Sciences, Pre-med
Rowan University
Glassboro, NJ 05-2025
Skills
- Customer service
- Organization skills
- Verbal and written communication
- Quick learner
- Problem-solving
Timeline
Waitress and Barista
Turning Point
10.2024 - Current
Waitress
Ocean Bay Coastal Grill and Bar
05.2024 - 09.2024
Marketing Coordinator
Wagner Lux Limo Service LLC
10.2022 - 05.2024
Office Assistant
Garden State Public Adjusters, Inc
05.2020 - 09.2022
Bachelor of Science - Biological Sciences, Pre-med
Rowan University
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