Hailey Eklund
Wausau
Summary
Dynamic professional with a proven track record at Elite Construction LLC, adept in problem-solving and exceptional communication. Excelled in fast-paced environments, mastering both technical skills like HTML and CSS, and soft skills, ensuring high customer satisfaction. Achieved significant efficiency improvements, demonstrating a keen attention to detail and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
General Contractor Apprentice
Elite Construction LLC
03.2024 - Current
- Demonstrated adaptability in learning new skills quickly while working alongside more experienced general contractors on various construction projects.
- Ensured accurate measurements and cuts while working closely with skilled tradespeople to complete carpentry tasks.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials on and off trucks, trailers and the worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Installed drywall, siding and other structural components.
- Worked on sites, installing roofs and other exterior components.
Warehouse Associate
Amazon
03.2022 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Senior Guest Advisor
GameStop
08.2019 - 12.2021
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
Call Center Representative
Footlocker
10.2017 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
Milwaukee, WISkills
- Attention to detail
- Packaging and labeling
- Exceptional communication
- Problem-solving skills
- Customer service
- Call center customer service
- Cashier management
- Multitasking proficiency
- Time management
- HTML
- CSS
- Microsoft office
Timeline
General Contractor Apprentice
Elite Construction LLC
03.2024 - Current
Warehouse Associate
Amazon
03.2022 - 05.2022
Senior Guest Advisor
GameStop
08.2019 - 12.2021
Call Center Representative
Footlocker
10.2017 - 08.2018
Bachelor of Science - Information Science And Technology
University of Wisconsin Milwaukee
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