Hailey Elliott
San Diego,CA
Summary
I’m a very flamboyant , happy, adaptable hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials.
Overview
4
4
years of professional experience
Work History
Receptionist
La Mesa Healthcare Center
La Mesa, CA
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Skin Care Specialist
Thighs By Design
San Diego, CA
01.2023 - 12.2023
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided excellent customer service and skincare treatments to clients.
- Conducted private client consultations.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Scheduled patient consultations and treatments using [Software].
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Set up patient rooms and sterilized equipment.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Inspected client's skin to determine best courses of treatment.
- Educated clients on skin conditions, treatments and products to grow sales.
Server
Doubletree By Hilton
San Diego, CA
05.2022 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Expo
Mendocino Farms
San Diego, CA
08.2021 - 04.2022
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Took to go orders and made sure to assist customers over the phone
- Packaged orders with precision and efficacy
Cashier
Ross Dress for Less
San Diego, CA
04.2021 - 09.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Sales Associate
TJ Maxx, TJX Companies
San Diego, CA
10.2020 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
Host/Server
Dennys Restaurant
Ontario, CA
05.2020 - 10.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Indiana Connections Academy
Indianapolis, IN05.2019
Skills
- Application Instruction
- Equipment Sterilization
- Relationship Building
- Assessing Skin Condition
- Customer Service
- Therapeutic Massages
- Client Consultations
- Team Leadership
- Sterilization
- Customer Education
- Skincare Product Sales
- Records Management
- Cellulite Treatments
- Skin Rejuvenation
- Verbal and Written Communication
- Flexible Schedule
- Safe Food Handling
- Food Inspection
- Food Running
- Table Bussing
- Guest Engagement
- Table Setting
- Point of Sale (POS) System Operations
- Price Memorization
- Suggestive Selling
- Menu Knowledge
- Guest Seating
- Check Payment Processing
- Positive and Professional
- Performance Improvement
- Ordering Procedures
- Special Dietary Requirements
- Liquor, Wine, and Food Service
- Effective Customer Upselling
- Buffet Setup and Takedown
- POS Operation
- Relationship Management
- Cash Handling
- Returns Processing
- POS Systems
- ID Verification
- Cash Register Operation
- Product Knowledge
- Product and Service Sales
- Money Handling
- Promotional Support
- Sales Development
- Retail Loss Prevention
- Excellent Communication Skills
- Merchandising Knowledge
- Verbal/Written Communication
- Financial Records Analysis
- Outgoing Personality
- Cash Handling Accuracy
- Stocking and Replenishing
- Display Setup
- Complex Problem-Solving
- Strong Work Ethic
- Safety Inspections
- Teamwork and Collaboration
- Time Management
- Public Relations
- Crowd Security
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Mail handling
- Document Management
- Multi-line telephone operation
- Professional Demeanor
- Documentation And Reporting
- Typing Speed
- Office Management
- Tech-Savvy
- Basic accounting
Timeline
Receptionist
La Mesa Healthcare Center
08.2023 - Current
Skin Care Specialist
Thighs By Design
01.2023 - 12.2023
Server
Doubletree By Hilton
05.2022 - 09.2023
Expo
Mendocino Farms
08.2021 - 04.2022
Cashier
Ross Dress for Less
04.2021 - 09.2021
Sales Associate
TJ Maxx, TJX Companies
10.2020 - 08.2021
Host/Server
Dennys Restaurant
05.2020 - 10.2020
High School Diploma -
Indiana Connections Academy