Michelle Mead
Wenham,MA
Summary
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Esthetician
Insideout Health And Wellness
01.2011 - Current
- Discussed procedures and treatment options with clients.
- Analyzed skin condition and made appropriate product recommendations.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Explained benefits of skin care products to clients.
- Streamlined appointment scheduling for better time management and increased productivity.
- Handled busy schedules and stayed on top of key deadlines.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Esthetician
Marybeth Day Spa
02.1999 - 03.2010
- Assisted in developing monthly promotional campaigns to attract new clients.
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
- Facilitated training sessions for new estheticians, sharing best practices and mentoring them throughout their onboarding process.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Resolved customer complaints and facilitated conflict resolutions.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Education
900 Hour Skin Care - Skin Care
Catherine Hinds Institute of Esthetics
Woburn, MA05.1995
No Degree - Nutrition
Cambridge Adult Education
01.1986
High School Diploma -
Raymond High School
Raymond, NH1974
Skills
- Industry trend awareness
- Sanitation maintenance
- Knowledge of body scrubs
- Eyelash and Eyebrow Tinting
- Retail Sales
- Chemical Peels
- Excellent team player
- Chemical peel proficiency
- Spa management experience
- Skincare Product Sales
- Assessing Skin Condition
- Facial and Scalp Massage
- Sales background
- Equipment Sterilization
- [Software] use
- Customer Service
- Guest services expertise
- Ultrasonic exfoliation,
- Customer Consultation
- Acne treatment knowledge
- Eyebrow shaping expert
- Skin tightening methods
- Advanced facials specialist
- Parafango body wraps
- Infection Control
- Proficient in eyebrow and lash tinting
- Spa retail sales
- Body treatment mastery
- Product application
- Personalized Care Regimens
- Client Needs Assessment
- Waxing specialistl
- Application Instruction
- Facial Masks
- Anti-aging treatments
- Dependable and Responsible
- Relationship Building
- Decision-Making
- Sales and Upselling
- Makeup Application
- Multitasking and Organization
- Team Collaboration
- Product Promotions
- Team Leadership
- Creative Thinking
- Esthetics
- Expert skin analysis
- Microdermabrasion expertise
- Sanitization
- Consultations
- Scheduling
- Continuing education
- Relationship building and management's
- Chemical facial peels
- Relationship building and management
Accomplishments
- Received award for expert chemical peel applications. I received highest sales for the year
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Certification
Reki Certification
Yoga 500 hour certification
Master Esthetician
Timeline
Lead Esthetician
Insideout Health And Wellness
01.2011 - Current
Esthetician
Marybeth Day Spa
02.1999 - 03.2010
900 Hour Skin Care - Skin Care
Catherine Hinds Institute of Esthetics
No Degree - Nutrition
Cambridge Adult Education
High School Diploma -
Raymond High School
Reki Certification
Yoga 500 hour certification
Master Esthetician
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