Hailey Estes
Trotwood,Ohio
Summary
Dynamic professional with a proven track record at Kroger, excelling in exceptional customer service and team leadership. Adept at optimizing inventory management and enhancing workflow efficiency. Recognized for problem-solving and attention to detail, consistently achieving team goals. Skilled in time management and fostering a positive environment, contributing to a 20% increase in customer satisfaction.
Overview
9
9
years of professional experience
Work History
Barista
Kroger
Troy, OH
06.2025 - Current
- Prepared and served high-quality coffee beverages to enhance customer experience.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Collaborated with team members to streamline workflow during peak hours for better service efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Warehouse Worker
Chewy Warehouse
Vandalia, OH
02.2023 - 10.2024
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Assisted in receiving and sorting incoming shipments for accurate inventory management.
- Maintained cleanliness and organization of work areas to ensure safety standards compliance.
- Collaborated with team members to optimize picking processes and reduce order fulfillment times.
- Supported loading and unloading of delivery trucks, ensuring timely processing of outgoing orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as80 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Picker
Amazon
Etna, OH
03.2022 - 01.2023
- Operated handheld scanners to accurately track inventory movements.
- Selected and packed items for shipment based on order specifications.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to meet daily fulfillment goals efficiently.
Delivery Driver
Papa Johns International Inc.
Lancaster, OH
07.2021 - 01.2022
- Delivered pizza and other food items promptly to ensure customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations.
- Maintained accurate records of deliveries and customer interactions.
- Assisted with order preparation, ensuring accuracy and quality of items delivered.
Retail Associate
Kroger
Ohio
06.2017 - 06.2021
- Assisted customers in locating merchandise and answered product inquiries.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated cash register, processed transactions, and handled customer payments.
- Collaborated with team members to ensure optimal inventory levels and product displays.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Mentored junior staff, providing guidance on best practices and professional development.
- Led team to achieve high performance standards through consistent coaching and feedback.
Education
High School Diploma -
Xenia High School
Xenia, OH05.2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Team leadership
Timeline
Barista
Kroger
06.2025 - Current
Warehouse Worker
Chewy Warehouse
02.2023 - 10.2024
Picker
Amazon
03.2022 - 01.2023
Delivery Driver
Papa Johns International Inc.
07.2021 - 01.2022
Retail Associate
Kroger
06.2017 - 06.2021
High School Diploma -
Xenia High School