Summary
Overview
Work History
Education
Skills
References
Youth leader
Timeline
Generic

Hailey Estrada

Dayton

Summary

I am dedicated with exceptional customer service skills honed at Starbucks Corp. I thrive in a hard working environment when I can service my community to the best of my ability and am striving to learn more. I have the ability to manage time effectively while fostering a positive team environment, adept at problem-solving and maintaining cleanliness. I create personalized experiences that enhance customer satisfaction and loyalty. I am efficient in my computer skills and a quick learner. I research how to do something I may not understand and am not afraid to ask for help, so I can provide the quality look my employer is looking for.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks Corp
07.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Landscape Worker

Diann
05.2019 - Current
  • This job is an on call and as needed by Diann
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Performed planting, watering, mulching, and edging of lawns.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
  • Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.

Babysitter

Any
01.2019 - 07.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

Applied Biological Sciences -

Arizona State University
Tempe, AZ

Associate Of Arts - General Studies

Western Nevada College
Carson City, NV

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Decision-making

References

Diann (employer)- +1 (775) 721-3671

Brian (manager)- (775) 722-1210

Madi (shift supervisor)- +1 (775) 443-1229

Emily (shift supervisor)-+1 (206) 913-9619

Hannah (shift supervisor)- (775) 315-9963

Youth leader

I was a youth leader for my church for several years at Calvary chapel in Dayton.

Timeline

Barista

Starbucks Corp
07.2021 - Current

Landscape Worker

Diann
05.2019 - Current

Babysitter

Any
01.2019 - 07.2021

Applied Biological Sciences -

Arizona State University

Associate Of Arts - General Studies

Western Nevada College

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