Hailey Ford
Summary
Organized and detail-focused professional with experience in military logistics and healthcare administration. Comfortable managing busy schedules, handling patient communications, and working with systems like EPIC and Microsoft Office. Reliable and calm under pressure, with a strong commitment to confidentiality and providing friendly, efficient support.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
CoreLife Novant Health
06.2024 - Current
- Coordinated patient referrals, completing approximately one hundred calls daily using the EPIC system. Ensured timely and accurate scheduling between patients and providers.
- Assisted patients with check-in and check-out processes, providing customer service and support in a fast-paced healthcare environment where we had more than eighty appointments a day.
- Answered multi-line phone system efficiently, directing calls and resolving patient inquiries with professionalism.
- Adapted quickly to different clinic workflows and roles while maintaining accuracy and strict adherence to HIPAA regulations.
- Accurately verified patients’ insurance coverage and eligibility, preventing billing errors and ensuring seamless appointment scheduling for patient satisfaction.
Services Specialist
United States Air Force, USAF
11.2018 - 11.2024
- Served as a Unit Deployment Manager (UDM) for 150 military personnel, coordinating travel orders, equipment manifests, training records, and readiness reports. Maintained 100% accountability and compliance through expert use of data management tools and Microsoft Office applications.
- Coordinated mortuary operations, including remains processing, documentation, transport coordination, and liaison support for next of kin. Maintained accuracy in records and ensured compliance with attention to detail, strong organizational skills, and effective time management under demanding conditions.
- Played a key role during the Afghan refugee evacuation operation, coordinating lodging logistics for thousands of displaced individuals under high-pressure and rapidly changing conditions. Demonstrated adaptability, problem-solving, and organizational skills by securing accommodations, tracking occupancy, and managing resource allocation while maintaining calm, professionalism, and compassion in a humanitarian crisis.
- Maintained accurate and well-organized records, both digital and physical, ensuring quick access and confidentiality at all times.
Education
A.A - Biological Sciences
Hillsborough Community College
01.2024
Bachelor of Science - Health Sciences
University of Arizona
Tucson, AZ05-2026
Certification - Healthcare Support Specialist
Hillsborough Community College
Tampa, FL01.2023
Skills
- Administrative Skills: Records management, appointment scheduling, multi-line phone handling, document filing
- Technical Skills: EPIC Electronic Health Records (EHR), Microsoft Office (Word, Excel, Outlook), data entry, database management
- Communication: Customer service, patient liaison, professional phone etiquette, written and verbal communication
- Interpersonal Skills: Friendly and professional with a focus on building positive relationships with patients and colleagues
Timeline
Patient Care Coordinator
CoreLife Novant Health
06.2024 - Current
Services Specialist
United States Air Force, USAF
11.2018 - 11.2024
Certification - Healthcare Support Specialist
Hillsborough Community College
A.A - Biological Sciences
Hillsborough Community College
Bachelor of Science - Health Sciences
University of Arizona
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