Roman Moore
Greensboro,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
Novant Health - CoreLife
10.2022 - 07.2024
- Skilled in Salesforce and Microsoft Office Suite, I've led teams to exceed performance goals through strategic business planning and empowering leadership
- Supervised 4 to 5 operations department staff and kept employees compliant with company policies and procedures
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of 50 to 80 new hires to fulfill business requirements
- Ensured HIPAA compliance and maintained accurate records in the EMR system
- Analyzed data, created reports, and contributed to troubleshooting efforts
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Provider Contractor Intern
Duke Health Raleigh Hospital
08.2022 - 10.2022
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.'
Project Manager
CVS Health
09.2012 - 10.2021
- Developed comprehensive 10 project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Evaluated existing systems infrastructure and recommended changes necessary to increase scalability or optimize performance
- Coordinated cross-functional teams to design, develop, test, and deploy new products and services
- Monitor project performance against established KPIs and adjust plans as needed to ensure project success
Operational Analyst
NCO Group
05.2006 - 06.2012
- Collaborated with cross-functional teams to develop innovative solutions for complex problems, resulting in successful project completion.
- Improved operational efficiency by conducting detailed data analysis and identifying areas for process optimization.
- Evaluated existing systems infrastructure and recommended changes necessary to increase scalability or optimize performance.
- Provided valuable insights into market trends and competitor activities, informing strategic planning efforts for long-term growth.
Education
MBA -
Walden University
Minneapolis, MN07.2023
Bachelor of Science - Criminal Justice
Strayer University
Greensboro, NC08.2019
Skills
- Business Planning
- Data Analysis
- Salesforce
- Supply chain distribution
- Microsoft Office Suite expert
- HR planning
- Oracle database management
- Operations Management
- Project Management
Websites
Timeline
Operations Manager
Novant Health - CoreLife
10.2022 - 07.2024
Provider Contractor Intern
Duke Health Raleigh Hospital
08.2022 - 10.2022
Project Manager
CVS Health
09.2012 - 10.2021
Operational Analyst
NCO Group
05.2006 - 06.2012
MBA -
Walden University
Bachelor of Science - Criminal Justice
Strayer University
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