Hailey Franks
McMinnville
Summary
Dynamic Peer Support Coordinator with proven expertise at Project ABLE, excelling in relationship building and case management. Skilled in data entry and event planning, I foster a supportive environment for individuals facing mental health challenges, enhancing community engagement and volunteer coordination. Committed to empowering peers through effective communication and resource education.
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Peer Support Coordinator/ Volunteer Coordinator
Project ABLE
McMinnville, OR
01.2025 - Current
- Administrative tasks
- Case Management.
- Confidential Documentation
- Build and maintain relationships with community partners.
- Conducting Outreach and Events.
- Attend community meetings.
- Assign volunteers to individuals for peer support in the program.
- Update and maintain accurate records in the database.
- Facilitate Quality Peer Support.
- Submit monthly reports promptly to the supervisor/director.
- Recruit, screen, and interview all volunteers to assess suitability.
- Answer phones and/or staff the reception desk as needed.
- Provide filing, data entry as needed.
- Facilitating activities.
- Provide administrative support as needed.
- Provide peer support to individuals navigating mental health and sobriety challenges, fostering a safe environment for growth and recovery.
- Educate peers about available local resources, assisting them in accessing community-based services to support their recovery journey.
- Answered phone calls and responded to inquiries from peers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Associate
Travel Centers of America
Aurora, OR
08.2018 - 02.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experiences.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained inventory levels by restocking merchandise and organizing displays for optimal visibility.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and customer loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Gas Station Attendant
Arco Am/Pm
Dundee, OR
05.2018 - 08.2018
- Operated fuel pumps and dispensers, ensuring compliance with safety protocols and customer service standards.
- Maintained the cleanliness of station facilities, enhancing customer experience and operational efficiency.
- Processed transactions accurately, managing the cash register and balancing daily sales reports.
- Assisted customers with inquiries, providing product information and addressing concerns effectively.
- Maintained a clean and orderly workstation.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully de-escalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Crew Member
Mcdonalds
Keizer, OR
04.2017 - 04.2018
- Provided exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and food handling standards.
- Collaborated with team members to maintain the cleanliness and organization of work areas.
- Assisted in training new crew members, promoting knowledge sharing and teamwork.
- Morning Prep.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Willamina High School
Willamina, OR05-2017
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Schedule management
- Inventory management
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- File organization
- Office administration
- Microsoft Excel
- Inbound phone call handling
- Scheduling appointments
- Data collection
- Managing office supply inventory
- Document management
- Filing
- Customer database systems
- Telephone etiquette
- Office opening and closing
- Event planning
- Calendar management
- Microsoft Access
- Meeting planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food Handlers Card
Certified Recovery Mentor
Peer Support Specialist
First Aid Certification
CPR Certification
Languages
English
Full Professional
Timeline
Peer Support Coordinator/ Volunteer Coordinator
Project ABLE
01.2025 - Current
Sales Associate
Travel Centers of America
08.2018 - 02.2019
Gas Station Attendant
Arco Am/Pm
05.2018 - 08.2018
Crew Member
Mcdonalds
04.2017 - 04.2018
High School Diploma -
Willamina High School