Hailey Furtado
Fall River,MA
Summary
Driven to learn and Hardworking student looking for an internship, and/or part-time work experience to learn more bout the management system, and operating a future business. Very-well organized, and successful at time managing.
Overview
3
3
years of professional experience
Work History
Boutique Intern
Jeffrey Westport
06.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Hostess
Barrets Ale House
10.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
Food Runner
Barrets Ale House
10.2020 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School Diploma -
Atlantis Charter High School
Fall River, MA06.2023
Skills
- Social Media Sites
- Outstanding Communication Skills
- Complex Problem-Solving
- Strong Academic Record
- Multitasking and Organization
- Performance Improvement
- Guest Accommodations
- Leadership
- Special Events
- Guest Flow
Timeline
Boutique Intern
Jeffrey Westport
06.2023 - Current
Hostess
Barrets Ale House
10.2020 - Current
Food Runner
Barrets Ale House
10.2020 - Current
High School Diploma -
Atlantis Charter High School
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