Hailey Gamble
Indianapolis,IN
Summary
Personable and dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Engagement Specialist
OneAmerica Financial
Indianapolis , IN
2023.09 - 2024.06
- Managed and processed service requests for life insurance policies.
- Educated policy owners and agents about the functions of their life insurance policies.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Customer Service Representative
CVS Health
Nashville , TN
2022.10 - 2023.06
- Responded to customer inquiries promptly and accurately via phone calls.
- Solved customer complaints and dissatisfaction by displaying empathy and professionalism, identifying suitable resolutions, and escalating concerns when necessary.
- Continuously updated knowledge of CVS-Aetna insurance plans, industry trends, and evolving healthcare regulations to deliver accurate and up-to-date information to customers.
- Provided accurate and comprehensive information about CVS Aetna insurance plans, benefits, and coverage.
Lifeguard
YMCA
Donelson , TN
2019.12 - 2020.10
- Responded quickly and effectively to emergencies, including performing rescues and administering first aid or cardiopulmonary resuscitation (CPR) as necessary.
- Participated in ongoing training and certification programs to maintain current lifeguarding skills and knowledge.
- Provided excellent customer service by addressing patrons' concerns and ensuring a positive experience at the facility.
Server
Bellacinos Restaurant
Hermitage , TN
2017.07 - 2018.02
- Demonstrated expertise in providing excellent customer service to a wide variety of guests in a busy restaurant.
- Successfully handled cash and card transactions, processed payments, and ensured accuracy in all sales.
Education
High School Diploma -
Mcgavock / Penn Foster
Nashville, TN2019-10
Skills
- Inbound and Outbound Calling
- Customer Relationship Management
- Time Management
- Attention to Detail
- Multitasking
- Insurance terminology
- Computer Skills
- Email and Telephone Etiquette
Languages
English
Native/ Bilingual
Timeline
Customer Engagement Specialist
OneAmerica Financial
2023.09 - 2024.06
Customer Service Representative
CVS Health
2022.10 - 2023.06
Lifeguard
YMCA
2019.12 - 2020.10
Server
Bellacinos Restaurant
2017.07 - 2018.02
High School Diploma -
Mcgavock / Penn Foster
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