Hailey Gensel
Hazleton,PA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Restaurant Manager
Wendy's
04.2025 - Current
- Supervised staff to enhance performance and maintain high standards of customer service.
- Implemented training programs that improved team efficiency and reduced turnover rates.
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales Associate
Walamart
06.2024 - 04.2025
- Assisted customers in locating products and provided information about features and benefits.
- Trained new staff on sales techniques and customer service best practices to enhance team performance.
- Resolved customer inquiries and complaints effectively, ensuring a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Line Cook
The Pines Eatery And Spirits
09.2023 - 08.2024
- Executed precise menu item assembly, ensuring timely delivery of dishes during busy shifts.
- Conducted thorough food preparation, including chopping, marinating, and seasoning ingredients for optimal flavor.
- Utilized various cooking techniques to prepare diverse dishes, enhancing menu offerings at The Pines Eatery And Spirits.
- Maintained strict quality control by inspecting ingredients and finished dishes for freshness and presentation.
Education
High School Diploma -
Hazleton Area Career Center
Hazleton, PA06-2024
Skills
- Team development
- Inventory management
- Customer relationship management
- Employee supervision
- Service-oriented
- Customer-focused complaint resolution
- Enhancing customer relationships
Certification
- Serve Safe certificate- May 2027
Timeline
Restaurant Manager
Wendy's
04.2025 - Current
Sales Associate
Walamart
06.2024 - 04.2025
Line Cook
The Pines Eatery And Spirits
09.2023 - 08.2024
High School Diploma -
Hazleton Area Career Center