Hailey Goldman
Branchville,USA
Summary
Results-oriented Crew Member with a strong focus on customer satisfaction and efficient operations. Certified trainer with expertise in training and following SOPs. Skilled in cash handling, customer engagement, and clear communication. Demonstrated ability to handle customer inquiries and complaints professionally.
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teller
AllSouth Federal Credit Union
Orangeburg, SC
02.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
- Assisted customers with account inquiries, providing prompt and clear information.
- Maintained cash drawer integrity by balancing daily transactions and adhering to security protocols.
- Collaborated with team members to streamline banking operations and improve service delivery.
- Educated customers on various bank products and services, enhancing overall client engagement.
- Identified and reported discrepancies in transactions, contributing to operational accuracy and compliance.
Crew Member
Raising canes
Zanesville, Ohio
03.2024 - 12.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Certified trainer who trained accurately and efficiently taught and followed all SOP(standards of procedures)
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Prepared food items following established recipes and safety guidelines.
- Packaged and labeled to-go and delivery orders for pickup.
- Cleaned and sanitized store restroom areas and stalls.
- Operated kitchen equipment safely according to standard operating procedures.
- Trained new employees regarding company policies and food preparation procedures.
- Recommended menu items according to customer preferences and dietary restrictions.
- Provided customer feedback to management.
Crew Member
Hot Mess and 1880 Pizza
Zanesville, Ohio
07.2023 - 12.2023
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
- Prepared food items following established recipes and safety guidelines.
- Operated kitchen equipment safely according to standard operating procedures.
- Organized and stored ingredients according to schematics and expiration dates.
- Processed customer refunds and exchanges.
- Counted money in cash drawers and calculated customer tips after shifts.
- Accepted payment from customers and made change as necessary.
Crew Member
Panera Bread
Zanesville, OH
04.2023 - 07.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Adhered to company policies and procedures while completing daily tasks.
- Organized eating, service, and kitchen areas.
- Served customers in eating places that specialized in fast service and inexpensive carry-out food.
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.
- Brewed coffee and tea and filled containers with requested beverages.
- Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars.
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil, and paper.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
Crew Member
Tim Hortons
Zanesville, OH
02.2023 - 07.2023
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Followed all safety and security procedures to reduce risks.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Delivered orders to kitchens and picked up and serve food when it is ready.
- Distributed food to servers.
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures.
Education
Certi - Phlebotomy
Mid East
Zanesville, Ohio05.2023
High School Diploma - undefined
Coshocton Christian School
Coshocton05.2023
Skills
- Customer service
- Teamwork and collaboration
- Cleaning
- Cleaning and sanitizing
- Time management
- Cash handling
- Customer engagement
- Clear communication
- Taking orders
- Flexible schedule
- Heavy lifting
- Integrity and honesty
- Attention to detail
- Safe food handling
- Leadership qualities
- Safety
- Drive-thru operations
- Verbal and written communication
- Crew leadership
- Food preparation
- Food running
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Cash drawer balancing
Certification
CPT of Ohio
Timeline
Teller
AllSouth Federal Credit Union
02.2025 - Current
Crew Member
Raising canes
03.2024 - 12.2024
Crew Member
Hot Mess and 1880 Pizza
07.2023 - 12.2023
Crew Member
Panera Bread
04.2023 - 07.2023
Crew Member
Tim Hortons
02.2023 - 07.2023
Certi - Phlebotomy
Mid East
High School Diploma - undefined
Coshocton Christian School