Hailey Graber
Hanover,PA
Summary
Driven and customer-focused professional with a proven track record in fast-paced food service environments, including York Street Treat. Excelled in enhancing customer satisfaction through exceptional service and maintaining rigorous safety standards. Demonstrated strong problem-solving abilities and salesmanship, contributing to a positive dining experience. Skilled in cash handling and sanitizing, ensuring workplace safety and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
York Street Treat
Hanover, PA
08.2024 - Current
- Maintained safe food handling practices to prevent germ spread.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Stocked shelves and cases with new or transferred items.
Server
Dennys Restaurant
Hanover, PA
05.2024 - 08.2024
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accurately recorded orders on cash register and point-of-sale system.
- Filled condiments and napkin containers during slack periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Handled money transactions accurately while following company procedures for handling cash payments.
Crew Member
Infinitos
Hanover, PA
05.2023 - 05.2024
- Maintained safe food handling practices to prevent germ spread.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Salesmanship
- Willingness to learn
- Integrity and honesty
- Valid Driver's license
- Customer service
- Problem-solving
- Sanitizing
- Cash handling
- Food running
- Workplace safety
Timeline
Crew Member
York Street Treat
08.2024 - Current
Server
Dennys Restaurant
05.2024 - 08.2024
Crew Member
Infinitos
05.2023 - 05.2024
High School Diploma -
Penn Foster Career School
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