Hailey Groleau
Gilford,NH
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in Health Care development and strategic planning. Experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance. Considers self a team member while managing multiple offices.
Overview
8
8
years of professional experience
Work History
Chief Operations Officer
Northeast OMS Management, LLC
Gilford, NH
01.2020 - Current
- Oversee & manage seven Oral Surgery Offices
- Primary contact for vendors and analyzing to get best deals and save on overhead
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of oral surgery practices.
- Monitored internal controls to protect oral surgery practices facilities and assets.
- Made decisions with broad and positive impact on security management operations.
- Led business initiatives resulting in numerous multi-year contracts.
- Supported business growth through strategic planning and process development.
- Led organization by developing professional and ethical culture focused on patient excellence.
- Provided transformational support to clients by planning and implementing security interventions.
- Spearheaded design and implementation of security access control systems for various clients.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Implemented business development strategies, logo designs, and website designs.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Oversaw business-wide changes to modernize procedures and organization.
- Interviewed, supervised and motivated 70 staff members to achieve optimal productivity.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created a healthcare business that allows the doctor to take care of patients and concentrate on practice marketing and referrer growth and development. I manage the day to day challenges that can prevent a practice from outperforming and am
aggressive in advising the owner doctor of issues or systems that need tweaking or
complete overhaul to help him or her achieve the financial and lifestyle goals. - Experience in HR, performance reviews, OHSA/HIPPA compliance, Insurance credentialing, Monthly analytics
Office Manager
Lakes Region Dental Implant And Oral Surgery Ctr
Gilford, NH
09.2015 - 12.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained computer and physical filing systems.
- Worked as a Patient Care Coordinator and streamlined systems for the office
- Accounts Receivables
Patient Care Coordinator
Concord Hospital: Family Physicians Of Pembroke
Pembroke, NH
05.2015 - 09.2015
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored logistics for patient intake and implementation of proposed courses of treatment.
- Answered incoming phone calls for a multi-line office
- Scheduled for four providers that worked at the office
- Started as per-diem going to numerous offices, worked my way into Family Physicians of Pembroke & Epsom Family Medicine
- Helped with sending internal and external referrals
- Checked patients in & out of the office collecting co-payments and scheduled follow up appointments
Education
Bachelor of Arts - English, Communications
Keene State College
Keene, NH05.2011
Skills
- Budget Planning
- Profit and Loss Management
- Leadership and People Development
- Policy Development
- Judgement and Decision Making
- Employee Motivation and Performance
- Organizational Development
- Operational Analysis
- Relationship and Team Building
- Integrity and Transparency
- Adaptable and Flexible
- Goal Setting
- Approachable and Outgoing
Timeline
Chief Operations Officer
Northeast OMS Management, LLC
01.2020 - Current
Office Manager
Lakes Region Dental Implant And Oral Surgery Ctr
09.2015 - 12.2020
Patient Care Coordinator
Concord Hospital: Family Physicians Of Pembroke
05.2015 - 09.2015
Bachelor of Arts - English, Communications
Keene State College