Hailey Gutierrez

At Tours On Horseback my job was to pull in and feed horses as well as move them all around where they needed to be and doctor any wounds or injuries they had before moving on to saddling our horses for the day, I had to get every thing done in a timely and affective manner before heading out for our first tour, while doing tours my job was to explain directions to people on how to properly ride our horses while making sure everyone stayed safe and answered any questions they may have had.

• Delivered effective safety debriefings to guests to promote safe environment.
• Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
• Guided groups of up to [Number] people on scheduled tours.
• Built personal relationships with guests to promote positive experiences.
• Established positive relationships with tour members through fun and engaging conversation.
• Demonstrated superior professionalism while interacting with customers and vendors.
• Informed tour members of safety risks associated with attractions, confirming customer security.

• Trained new employees by providing knowledge of specific store tasks, policies and goals.
• Improved communication between cashiers and other departments, fostering a more cohesive store environment.
• Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
• Helped customers complete purchases, locate items, and join reward programs.
• Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
• Operated POS system to complete cash, credit and check transactions.
• Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
• Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
• Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Communicated with customers and team members to solve problems.
• Restocked and organized merchandise in front lanes.

• Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
• Enhanced animal welfare by implementing and overseeing comprehensive care plans for various species.
• Prepared animals for competitions and obedience courses by conducting animal training programs.
• Mitigated risks associated with contagious diseases through strict adherence to quarantine protocols when necessary or required.
• Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
• Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
• Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for behavioral problems and signs of health issues.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Trained animals in behavioral compliance or other special routines or commands.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Documented animals' weight, size and condition in computer system for review by senior staff.