Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Serenity Newman

Laurel,MD

Summary

To leverage my strong interpersonal skills and enthusiasm for creating a welcoming atmosphere as a host at Banditos Tacos and Tequila. I aim to enhance the guest experience by providing exceptional service and ensuring a smooth, friendly environment that reflects the vibrant spirit of the restaurant.

Overview

1
1
year of professional experience

Work History

Adventure Tour Guide

Terrapin Adventures
Laurel, MD
05.2024 - Current
  • Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Facilitated programs for corporate and social groups in rope climbing, ziplining, and rock climbing.

Pool Gate Guard

Knott Realty Group
Laurel, MD
08.2023 - 09.2023
  • Restocked supplies and rearranged chairs to maintain presentable stations and deck
  • Increased customer satisfaction by engaging with guests positively
  • Responded quickly to guest complaints or concerns regarding pool environment
  • Assembled umbrellas, loungers and furniture for guests
  • Kept pool areas clean, neat, and attractive for guests
  • Coordinated with other team members to maintain cleanliness and order in entire facility

Education

Reservoir High School
Fulton, MD
05-2026

Skills

  • Greeting guests
  • Social Perceptiveness
  • Customer Service
  • Complaint Handling
  • Effective Multitasking
  • Positive and professional

Affiliations

Girl Scouts of Central Maryland

Engaged in outdoor adventures such as kayaking, rope tying, archery

Instructed younger children in activities and projects

Participated in community service through partnering with Howard County General Hospital

Learned to be resourceful using limited supplies

Accomplishments

Girl Scout Silver Award

Softball Tournament Champion

References

References available upon request.

Timeline

Adventure Tour Guide

Terrapin Adventures
05.2024 - Current

Pool Gate Guard

Knott Realty Group
08.2023 - 09.2023

Reservoir High School

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Serenity Newman