Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Harvey

Metairie,LA

Summary

Developed leadership and strategic planning skills in fast-paced business environments. Excel at optimizing processes and managing cross-functional teams to achieve company goals. Seeking to transition into new field, leveraging these transferable skills to drive success and innovation.

Overview

4
4
years of professional experience

Work History

Shop Owner/ Operations Manager/Digital Marketing Director

HH & Co Boutique
05.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed approximately 10-20 incoming emails and messages a day from clothing brands and customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Server

Gendusa's Italian Market
03.2022 - Current
  • Demonstrated strong multitasking skills by managing 5-10 tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Merchandise Associate

Walt Disney World College Program
01.2023 - 05.2023
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Greeted, serviced, and thanked 10-30 customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Organized store merchandise racks by 1-4 sizes, style, and 1-3 colors.

Brand Ambassador

Aerie By American Eagle Lakeside
01.2022 - 04.2022
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached 10-20 strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended 10-30 customers to deliver amazing shopping experience.

Education

Bachelor of Interdisciplinary Studies - Interdisciplinary Studies

Louisiana State University
Baton Rouge, LA
05-2026

High School Diploma -

Archbishop Chapelle High School
Metairie
05-2021

Skills

  • Professional networking
  • Operational management
  • Digital marketing experience
  • Customer service experience
  • Content creation for social platforms
  • Strategic merchandise planning
  • Retail space planning
  • Sales and merchandising experience
  • Dedicated work ethic
  • Outstanding customer support
  • Customer engagement

Timeline

Shop Owner/ Operations Manager/Digital Marketing Director

HH & Co Boutique
05.2024 - Current

Merchandise Associate

Walt Disney World College Program
01.2023 - 05.2023

Server

Gendusa's Italian Market
03.2022 - Current

Brand Ambassador

Aerie By American Eagle Lakeside
01.2022 - 04.2022

Bachelor of Interdisciplinary Studies - Interdisciplinary Studies

Louisiana State University

High School Diploma -

Archbishop Chapelle High School

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