Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hailey Heffernan

Brodhead

Summary

Dynamic and customer-focused professional with experience at Poncho and Lefty’s, excelling in enhancing guest satisfaction through efficient table management and a commitment to cleanliness. Recognized for excellent teamwork and adaptability, I bring strong time management skills and a positive attitude to fast-paced environments.

Overview

2
2
years of professional experience

Work History

Restaurant Busser

Poncho and Lefty’s
08.2024 - Current
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Helping servers get drinks or food when the restaurant is busy, and thy are unable to,.
  • Stock sauces, fold silver where, and stock sodas, and grab anything that needs to be brought up from down stairs.
  • Cash out people who have Togo orders and also take them over the phone.

Crew Member

McDonald's Restaurant
10.2023 - 06.2024
  • Worked front counter, drive through, back both, and other areas.

Education

Brodhead High School
Brodhead, WI

Skills

  • Excellent teamwork
  • Adaptable to change
  • Flexible schedule availability
  • Customer Service-oriented
  • Polite demeanor
  • Cleaning and sanitizing
  • Pre-bussing operations
  • Time management
  • Positive attitude

Accomplishments

    I have earned awards in school for English and chemistry. I was on varsity cheer for 2 years earning varsity awards both year. I made honor roll my junior year.

Timeline

Restaurant Busser

Poncho and Lefty’s
08.2024 - Current

Crew Member

McDonald's Restaurant
10.2023 - 06.2024

Brodhead High School

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