Hailey Heffner
Bostons Pizza
Saint Francis,MN
4
years of professional experience
Experienced hospitality and residential care professional with a strong record of leadership, training, and crisis management. Skilled in de-escalation, communication, and shift coordination. Focused on creating safe, positive experiences and consistent service quality.
Work History
Server/Bartender
1 Year 2 Months- Mixed cocktails and poured beverages according to bar recipes and house standards.
- Managed dine-in service, taking accurate orders and coordinating timely food delivery.
- Resolved guest concerns promptly to support positive dining and bar experience.
- Maintained clean, organized tables, bar area, and service stations throughout the shift.
- Processed payments through POS system and balanced cash drawer at shift end.
- Trained new team members on service standards, menu knowledge, and closing duties.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Lead Server
3 Months- Supervised front-of-house service flow, coordinating servers, hosts, and kitchen staff during peak periods.
- Trained new servers on guest service standards, POS procedures, and table side responsibilities.
- Monitored order accuracy and timely food delivery to support consistent dining room operations.
- Resolved guest concerns promptly, maintaining service quality and restaurant standards.
Lead Residential Counselor
9 Months- Responded to crisis situations using de-escalation techniques and trauma-informed communication.
- Supervised residential shift operations, ensuring consistent client support and facility safety.
- Administered medications and documented resident care in compliance with program requirements.
- Supported residents with daily living skills, promoting independence and routine stability.
- Coordinated shift handoffs, communicating behavior changes and care updates to staff.
- Facilitated house meetings and structured activities to reinforce treatment goals and community expectations.
- Documented observations, incidents, and service notes accurately for interdisciplinary review.
- Managed budgets for residential programs, ensuring optimal resource allocation and cost-effective operations.
Server Team Lead
1 Year 3 Months- Supervised server shift execution, maintaining smooth guest service and timely table turnover.
- Coordinated team coverage during rush periods to balance workloads and reduce delays.
- Monitored food quality, order accuracy, and presentation before delivering meals.
- Trained new servers on menu knowledge, POS procedures, and service standards.
- Resolved guest concerns promptly, preserving service consistency and customer satisfaction.
Education
High School Diploma
No Degree - Forensic Psychology
Skills
Customer service
Client support
Relationship building
Conflict Resolution
Food safety
Relationship management
Detail-oriented
Food and Beverage Service
Fast learner
Interests
Music
Crafting and DIY Projects
Reading
Hiking
Advocacy Campaigns
Timeline
Server/Bartender
Bostons Pizza
08.2025 - CurrentRead More
Lead Server
Dennys Corp
01.2025 - 04.2025Read More
Lead Residential Counselor
Volunteers of America Minnesota
03.2024 - 12.2024Read More
Server Team Lead
Dennys Corp
04.2023 - 07.2024Read More
Grand Canyon University
No Degree from Forensic Psychology
Read More
Saint Francis High School
High School Diploma
Read More