Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Hendershot

Vero Beach,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences, as well as a motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Michaels Craft Store
11.2023 - Current
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained productive, efficient approach to all tasks.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Christmas Tree Lot

Hodge Podge Trees
12.2021 - Current
  • Trained seasonal staff on proper tree care, sales techniques, and customer engagement tactics.
  • Implemented pricing strategies to maximize profits while remaining competitive in the market.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Server

IHOP
03.2021 - 08.2021
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Science - Psychology

Indian River State College
Ft. Pierce, FL
05.2025

Skills

  • Product and service knowledge
  • Following Instructions
  • Decision-making capabilities
  • Guest Relations Management
  • Exceptional customer service
  • Safety processes and procedures

Timeline

Customer Service Representative

Michaels Craft Store
11.2023 - Current

Christmas Tree Lot

Hodge Podge Trees
12.2021 - Current

Server

IHOP
03.2021 - 08.2021

Associate of Science - Psychology

Indian River State College

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Hailey Hendershot