Summary
Overview
Work History
Education
Skills
Certification
Cerifications
Timeline
Generic

Hailey Hersom

Durham,NC

Summary

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Elliot Solution Health Rehab Dep.
11.2023 - Current
  • Work with Physical and Occupational Therapists, scheduling, patient care, opening and closing, learned hospital database (Epic), trained incoming PSR’s, and follows policies of HIPAA and the Policies of the Elliot.

Shift Lead

Playa Bowls, Manchester
05.2021 - 02.2024
  • Multitask with blending, mixing, topping, cutting fruits, and customer service. Also managing all other employees on shift at the time. Counting safes and registers and giving a recap of the day to the store manager. Consistently close the store down and meet customers expectations. As a full time high school student and dancer I quickly got promoted to shift lead by learning recipes and values/expectations quickly. I continue to exhibit these skills daily and have worked morning shifts as well as closing shifts


Associate

TJX Company Homesense, Bedford
06.2019 - 07.2021
  • Assisted with stocking, customer service, learned and educated others on other products/new projects, and constantly moved around and helped other departments. Was put in multiple departments due to lack of help and my ability to learn fast.

Education

General Studies to Radiology Tech

New Hampshire Institute of Technology
Concord, NH
07.2025

Phlebotomy Certification Course

Manchester Community College
06.2024

Radiology Tech

Georgia Southern University
Savannah, GA
12.2022

Skills

  • Patient care, knowledge of solution health database (epic), office duties, scheduling, shift management, leadership, cleaning, cash handling, closing responsibilities, following HIPAA policies, and time management

Certification

  • February 20, 2024 Stop The Bleed-Elliot Trauma
  • June 15, 2024-6/15/2026 BLS Certification- American Red Cross
  • April 12, 2025-4/12/2027 Phlebotomy Certification-NHA

Cerifications

Certifications 

February 20, 2024 Stop The Bleed-Elliot Trauma  

June 15, 2024-6/15/2026 BLS Certification- American Red Cross 

April 12, 2025-4/12/2027 Phlebotomy Certification-NHA

Timeline

Patient Service Representative

Elliot Solution Health Rehab Dep.
11.2023 - Current

Shift Lead

Playa Bowls, Manchester
05.2021 - 02.2024

Associate

TJX Company Homesense, Bedford
06.2019 - 07.2021

Phlebotomy Certification Course

Manchester Community College

Radiology Tech

Georgia Southern University

General Studies to Radiology Tech

New Hampshire Institute of Technology

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