Hailey Holt Craddock
Tuscaloosa,AL
Summary
An ambitious graduate with a formal education, and a history of going above and beyond company needs, seeking the opportunity to make a difference in individuals' lives. I consider myself a highly-motivated employee with a desire to take on new challenges due to my strong work ethic, team player attitude, adaptability, and exceptional interpersonal skills. I do have a background in social work including collaboration within multidisciplinary teams to create solid support networks for individual client needs. In addition, I am focused on client advocacy, prevention and education in an effort to rehabilitate individuals to successfully prepare to reintroduce them back into their environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Care Worker
The University of Alabama - BPCC
Tuscaloosa, AL
08.2023 - Current
- Provides care to clients in a manner that promotes safety, comfort, and a therapeutic environment.
- Monitoring clients and recording behaviors that need to be brought to treatment teams attention.
- Assists clients with daily living activities such as personal hygiene, meal preparation, and coping skills.
- Provides crisis intervention services during times of distress or emergency situations.
- Collaborated with other healthcare professionals to ensure the best possible care for each patient.
Server / To-Go / Host
Metro Diner
Tuscaloosa, Alabama
12.2019 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
Seasonal Assistance
The Floral Market
West Chicago, Illinois
08.2016 - 08.2022
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Delivered floral arrangements to local businesses and residences as needed.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier / Cook
Munchie P's
Geneva, Illinois
03.2015 - 12.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts and Science - Major in Criminal Justice-Double Minor in Psychology & Social Welfare -
The University of Alabama
Tuscaloosa, AL12-2022
Skills
- Behavioral and Emotional Support
- Cultural Awareness & Sensitivity
- Multitasking and Organization
- De-Escalation Techniques
- HIPAA Compliance
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Microsoft Office Proficient
Certification
- 2022 Child Abuse Mandated Reporters Training - Offered by the Alabama DHR
- 2023 Child Abuse Mandated Reporters Training - Offered by the Alabama DHR
- Certified in Managing Crisis Safely
- Certified in New Directions: Social Learning Curriculum
- Certified in Heartsaver First Aid CPR AED (AHA)
Timeline
Behavioral Care Worker
The University of Alabama - BPCC
08.2023 - Current
Server / To-Go / Host
Metro Diner
12.2019 - Current
Seasonal Assistance
The Floral Market
08.2016 - 08.2022
Cashier / Cook
Munchie P's
03.2015 - 12.2019
Bachelor of Arts and Science - Major in Criminal Justice-Double Minor in Psychology & Social Welfare -
The University of Alabama
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