Summary
Overview
Work History
Education
Skills
Timeline
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HAILEY HOOP

Murfreesboro,TN

Summary

Detail-oriented and compassionate professional with a diverse background in healthcare administration, military leadership, and retail management. Proven ability to support clients, maintain confidential records, and lead cross-functional teams in fast-paced environments. Adept at intake coordination, data entry, and service support with strong communication and problem-solving skills. Seeking to contribute these abilities in social service, healthcare support, or administrative roles.

Overview

6
6
years of professional experience

Work History

Intake Specialist

Traditions Health Hospice
01.2025 - Current
  • Collected and processed intake documentation including insurance, legal forms, and medical records.
  • Maintained accurate client data in electronic health systems, ensuring HIPAA compliance.
  • Verified benefits and eligibility through Palmetto GBA, Waystar and state specific Medicaid portals.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.

Store Associate

UPS Store
01.2024 - 01.2025
  • Assisted customers with shipping, packaging, printing, and retail transactions, ensuring a positive and efficient service experience.
  • Processed domestic and international shipments using company systems, accurately weighing, labeling, and tracking packages in compliance with UPS guidelines.
  • Maintained cleanliness and organization of the store, restocked supplies, and conducted inventory checks to ensure operational readiness.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Part-Time

Electronics Manager

Walmart
01.2023 - 01.2025
  • Supervised a team of associates, overseeing task delegation and customer service standards.
  • Executed merchandising strategies that boosted quarterly sales and customer satisfaction.
  • Maintained a 98% 5-star review rate through effective leadership and support.
  • Collaborated with cross-functional teams to optimize product development processes and improve overall business performance.
  • Evaluated vendor proposals critically for optimal contract terms that met company goals while remaining budget conscious.

Fuel Specialist

U.S. Army National Guard
10.2019 - Current
  • Handling the arrival and storage of bulk and packaged petroleum products.
  • Ensuring the quality of fuel by selecting and submitting samples for testing.
  • Supervising and training other soldiers in fuel handling procedures.
  • Maintaining accurate records of fuel inventory and accounting for its use.
  • Adhering to strict safety protocols when handling and storing hazardous materials.
  • Managed all aspects of fuel transportation logistics, coordinating effectively across multiple departments.
  • Provided technical support during incident investigations involving fuels or other petroleum-based products.

Education

B.A. - Business Management

Middle Tennessee State University (MTSU)

A.A. - Business Management

Holmes Community College
01.2022

High School Diploma - undefined

Grenada High School
01.2020

Skills

  • Client Intake & Records Management
  • HIPAA Compliance & Confidentiality
  • Team Leadership & Staff Coordination
  • Communication & Customer Service
  • Time Management & Multitasking
  • Case Support & Resource Coordination
  • Data Entry & Document Control

Timeline

Intake Specialist

Traditions Health Hospice
01.2025 - Current

Store Associate

UPS Store
01.2024 - 01.2025

Electronics Manager

Walmart
01.2023 - 01.2025

Fuel Specialist

U.S. Army National Guard
10.2019 - Current

A.A. - Business Management

Holmes Community College

High School Diploma - undefined

Grenada High School

B.A. - Business Management

Middle Tennessee State University (MTSU)

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HAILEY HOOP