Hailey Jackson
Phoenix,AZ
Summary
Operations leader who delivers measurable results: managed 60+ associates in high‑volume fulfillment (150k+ packages/day), drove a 60% improvement in staffing accuracy, and reduced site costs through targeted process changes. Experienced in capacity planning, Excel-driven KPI reporting, and rolling out standard work that boosts productivity and quality. Energetic leader who develops frontline talent, aligns cross‑functional partners, and quickly scales solutions to meet shifting business needs.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Area Manager of Operations
Amazon
Phoenix, Arizona
12.2025 - Current
- Led a team of 60+ associates in non-conveyable operations, processing over 150,000 packages daily.
- Developed performance trackers and Excel dashboards to monitor productivity and quality metrics.
- Collaborated with management to organize pre-sort meetings, aligning capacity and execution plans.
- Worked cross-functionally with HR, safety, and learning teams on site initiatives and audits.
- Leader of the AZA5 employee-led group for Women at Amazon, planning engagement and volunteer events.
Logistics Coordinator
Amazon
Tempe, Arizona
06.2024 - 12.2025
- Coordinated inbound and outbound shipments, enhancing product flow efficiency.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Collaborated with cross-functional teams to streamline shipment arrangements across multiple locations.
- Designed and delivered process improvement strategies and training programs, enhancing operational efficiency.
- Trained four leads and three area managers during onboarding.
- Generated over $30,000 in entitlements through strategic allocation moves, optimizing cost savings for Amazon.
- Managed team scheduling, improving scheduling accuracy by 60%.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05-2024
Skills
- Manager of 60 direct reports
- Capacity planning & shift optimization (VET/VTO, allocation plans)
- Workforce management & scheduling (rosters, late‑call coverage)
- KPI dashboards & data analysis — Excel (pivot tables, formulas, charts)
- Process improvement & standard work (pilot design, rollout, training)
- Team leadership & development (60 associates, onboarding, coaching)
- Cross-functional coordination (HR, Safety, Learning, Operations)
- Safety audits, incident response & compliance
- Leader of Employee Led Group - (Women at Amazon) & program coordinator
Certification
Google Analytics (March 2024)
Timeline
Area Manager of Operations
Amazon
12.2025 - Current
Logistics Coordinator
Amazon
06.2024 - 12.2025
Bachelor of Arts - Psychology
University of Arizona