Desha Williams
Patterson,CA
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Area Manager of Operations
Amazon
Patterson, CA
04.2024 - Current
- Mentored associates, fostering skill development and enhancing overall performance within the organization.
- Engaged in regular performance reviews, providing constructive feedback to enhance team productivity.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
Caregiver
Visionary Indepe
Livermore, CA
09.2023 - 03.2024
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Ground Package Handler
FedEx:Ground
Tracy, CA
05.2023 - 09.2023
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Territory Manager
Reynolds American Inc
Nashville, TN
06.2022 - 03.2023
- Managed over 80 accounts within Nashville West territory.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Tracked changing product lines to effectively meet dynamic market demands.
- Increased volume business with existing accounts 100% through using metrics to identify areas to improve and working closely with marketing team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Trade Marketing Intern
Reynolds American Inc
Lansing, MI
06.2021 - 08.2021
- Collaborated with team members and upper management to help expand marketing channels.
- Shadowed professionals in different situations to increase marketing knowledge.
- Helped with planning and hosting of marketing events.
- Performed market analysis and researched latest trends for tobacco industry.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Created proposals and organized pursuit documentation to support marketing staff.
Quality Control Inspector
Fab Fit Fun
Chino, CA
02.2021 - 04.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
Problem Solver
Amazon
Tracy, CA
01.2019 - 07.2020
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Trained a staff of 20 on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies by 30% and effectively trained team members on best practices and protocols.
Packer
Amazon
Tracy, CA
11.2016 - 01.2019
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Monitored outgoing packages for proper labels and accurate address information.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Retail Merchandiser
Macy's
Tracy, CA
09.2016 - 12.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
Energy Specialist
Rising Sun Energy Center
Tracy, CA
06.2016 - 08.2016
- Worked with clients to achieve high-performance design and sustainable project goals.
- Performed energy audits on large and small commercial clients.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Saved 55 clients $180 by implementing energy-efficient solutions to costly problems.
- Promoted awareness or use of alternative or renewable energy sources.
Education
Bachelor of Science - Business Administration And Management
Cal State University Los Angeles
Los Angeles, CA05-2022
Associate of Science - Business Administration And Management
Las Positas College
Livermore, CA05-2021
Skills
- Customer Service
- Microsoft: Word, Power Point, Excel
- Working independently or in team environment
- Direct Patient Care
- Ability to work under pressure
- Complex Problem-Solving
- Business Development Planning
- Product Service Sales
- Multitasking
- Price Structuring
- Territory Management
- Salesforce Software
- Account Closing
- Product Presentation
- Time Management
- Warehouse management
- Staffing oversight
- Key performance indicators
- Attention to detail
Timeline
Area Manager of Operations
Amazon
04.2024 - Current
Caregiver
Visionary Indepe
09.2023 - 03.2024
Ground Package Handler
FedEx:Ground
05.2023 - 09.2023
Territory Manager
Reynolds American Inc
06.2022 - 03.2023
Trade Marketing Intern
Reynolds American Inc
06.2021 - 08.2021
Quality Control Inspector
Fab Fit Fun
02.2021 - 04.2021
Problem Solver
Amazon
01.2019 - 07.2020
Packer
Amazon
11.2016 - 01.2019
Retail Merchandiser
Macy's
09.2016 - 12.2016
Energy Specialist
Rising Sun Energy Center
06.2016 - 08.2016
Associate of Science - Business Administration And Management
Las Positas College
Bachelor of Science - Business Administration And Management
Cal State University Los Angeles
My Hobbies
I am an experienced pianist, guitarist, and ukulelist, with over 13 years of experience. I have performed for ceremonies, graduations, and birthdays. I am also a seasoned hip-hop and heels dancer with over 5 years of experience. I have performed at Chapkis, a dancing event, and have been on a hip-hop team. Lastly, I am a well-rounded singer, with over 10 years of experience, performing at funerals, birthdays, and graduations.