Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Joy

Buffalo,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Crew Member

Mighty Taco
Depew, NY
06.2024 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.

CSR

Internal Revenue Service, IRS
Buffalo, NY
09.2023 - 01.2024
  • Researched required information using available resources.
  • Computer analysis, Collecting calls
  • Note taking, Inputting data
  • Verify, Disclosure

Crew Member

Spirit Halloween LLC
Buffalo, NY
09.2023 - 10.2023
  • Seasonal employment
  • Cleaning when needed
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.

Host

Texas de Brazil
Buffalo, NY
02.2022 - 09.2022
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Served as point-of-contact for resolving guest complaints or special requests.

Call Representative

Lakeside Mediation
Buffalo, NY
03.2021 - 06.2022
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Directed customer calls to appropriate personnel for resolution of complex issues.
  • Maintained detailed records of customer interactions and transactions using company-specific software systems.
  • Performed follow-up calls to ensure customer satisfaction with products or services provided.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.

Teacher's Assistant

Storytime Daycare
Buffalo, NY
01.2020 - 03.2020
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Covid-19 caused employees to be laid off

Kitchen Staff Member

Wiseguysbuffalo
Buffalo, NY
01.2018 - 12.2019
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.

Education

GED -

Adult Learning Center
Buffalo, NY
11-2024

N/A -

Southpark Highschool
Buffalo, NY

Skills

  • Customer Engagement
  • Food Running
  • Customer Service
  • Drive-Thru Operations
  • Cleaning
  • Sales expertise
  • Cash Handling
  • Time Management
  • Performance Improvement
  • Telephone Etiquette
  • Clear Communication
  • Workplace Efficiency
  • Store Opening and Closing
  • Creativity and Innovation
  • Data Collection
  • Call Management
  • Microsoft Outlook
  • Microsoft Office Suite
  • Reading Comprehension
  • Childcare Techniques
  • First Aid Training
  • First Aid
  • CPR Certified

Timeline

Crew Member

Mighty Taco
06.2024 - Current

CSR

Internal Revenue Service, IRS
09.2023 - 01.2024

Crew Member

Spirit Halloween LLC
09.2023 - 10.2023

Host

Texas de Brazil
02.2022 - 09.2022

Call Representative

Lakeside Mediation
03.2021 - 06.2022

Teacher's Assistant

Storytime Daycare
01.2020 - 03.2020

Kitchen Staff Member

Wiseguysbuffalo
01.2018 - 12.2019

GED -

Adult Learning Center

N/A -

Southpark Highschool

Similar Profiles

CREATE PROFILE
Hailey Joy