Hailey Joy
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Crew Member
Mighty Taco
Depew, NY
06.2024 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
CSR
Internal Revenue Service, IRS
Buffalo, NY
09.2023 - 01.2024
- Researched required information using available resources.
- Computer analysis, Collecting calls
- Note taking, Inputting data
- Verify, Disclosure
Crew Member
Spirit Halloween LLC
Buffalo, NY
09.2023 - 10.2023
- Seasonal employment
- Cleaning when needed
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
Host
Texas de Brazil
Buffalo, NY
02.2022 - 09.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
Call Representative
Lakeside Mediation
Buffalo, NY
03.2021 - 06.2022
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Maintained detailed records of customer interactions and transactions using company-specific software systems.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
Teacher's Assistant
Storytime Daycare
Buffalo, NY
01.2020 - 03.2020
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
- Greeted parents at school events to provide information about curriculum and activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Covid-19 caused employees to be laid off
Kitchen Staff Member
Wiseguysbuffalo
Buffalo, NY
01.2018 - 12.2019
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
Education
GED -
Adult Learning Center
Buffalo, NY11-2024
N/A -
Southpark Highschool
Buffalo, NYSkills
- Customer Engagement
- Food Running
- Customer Service
- Drive-Thru Operations
- Cleaning
- Sales expertise
- Cash Handling
- Time Management
- Performance Improvement
- Telephone Etiquette
- Clear Communication
- Workplace Efficiency
- Store Opening and Closing
- Creativity and Innovation
- Data Collection
- Call Management
- Microsoft Outlook
- Microsoft Office Suite
- Reading Comprehension
- Childcare Techniques
- First Aid Training
- First Aid
- CPR Certified
Timeline
Crew Member
Mighty Taco
06.2024 - Current
CSR
Internal Revenue Service, IRS
09.2023 - 01.2024
Crew Member
Spirit Halloween LLC
09.2023 - 10.2023
Host
Texas de Brazil
02.2022 - 09.2022
Call Representative
Lakeside Mediation
03.2021 - 06.2022
Teacher's Assistant
Storytime Daycare
01.2020 - 03.2020
Kitchen Staff Member
Wiseguysbuffalo
01.2018 - 12.2019
GED -
Adult Learning Center
N/A -
Southpark Highschool
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