Hailey Karageanes
Titusville
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Guest Operations Manager
Delaware North Parks & Resorts
07.2025 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Guest Experience Manager
The Walt Disney Company
02.2022 - 07.2025
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Security Foreman
The Walt Disney Company
08.2018 - 02.2022
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Established and enforced safety regulations, procedures and standards to ensure guest safety.
Education
MBA - Business Administration
Bellevue University
Bellevue, Nebraska, NE08-2020
Bachelor of Arts - Sociology
Ohio University
Athens, Ohio, OH04-2017
Skills
- Incidents management
- Crisis management
- Superb time management skills
- Employee relations and conflict resolution
- Operational efficiency
- Quality assurance controls
- Performance management
- Goal attainment
- Staff retention
- Microsoft office expertise
Timeline
Guest Operations Manager
Delaware North Parks & Resorts
07.2025 - Current
Guest Experience Manager
The Walt Disney Company
02.2022 - 07.2025
Security Foreman
The Walt Disney Company
08.2018 - 02.2022
MBA - Business Administration
Bellevue University
Bachelor of Arts - Sociology
Ohio University